feedback - writing

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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 36 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 45 min

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Slide

Slide 4 - Slide

In-class activity
Opdracht 1A + 1B
Opdracht 2A + 2B

Slide 5 - Slide

You are writing a formal email to Mr Green. How can you start your email (salutation- aanhef)?

Slide 6 - Open question

You are writing an informal email to your friend. How can you start such an email (aanhef)?

Slide 7 - Open question

You are writing a formal e-mail but you don't know the surname of the person you want to send your email to. How can you start such an email (aanhef)?

Slide 8 - Open question

Slide 9 - Slide

Slide 10 - Slide

Correct this sentence taken from a formal email: i'm writing this email because i haven't received my parcel yet

Slide 11 - Open question

I am writing this email because I have not received my parcel yet.

Slide 12 - Slide

Slide 13 - Slide

Slide 14 - Slide

You started your email with "Dear Mr Green". How should you end it?

Slide 15 - Open question

You started your formal email with "Dear Sir or Madam". How should you end it?

Slide 16 - Open question

You started an informal email with "Hello Lisa". How should you end it?

Slide 17 - Open question


Slide 18 - Poll

Coursebook page 16
Exercise 1A+1B
Read the two emails written by the same person but in two different styles (formal and informal)

Slide 19 - Slide

- Vocabulary quizz in Forms 
- How to write memos

Slide 20 - Slide

What is a memo?
- Try to find out what a memo is
- When is it used
- What are some of the characteristics of a memo (Checkbook - blz 198-199)

Slide 21 - Slide

characteristics of memos

Slide 22 - Mind map

Slide 23 - Slide

What is the difference between a memo and a business e-mail
You don't have to start a memo with a salutation (aanhef)
Memos are exchanged between people working in the same organization/company
Memos usually focus on one topic/problem
You have to end a memo with: Yours faithfully or Yours sincerely

Slide 24 - Quiz

Let's write one memo together 
Je schrijft een memo aan je baas over een fout die je gemaakt heb.
TO: Mr Prescot
From: Emily Robins
DATE: 3 March 2021
SUBJECT: wrong price

Slide 25 - Slide

1. Mr Prescott, ik heb een grote fout gemaakt.

Slide 26 - Open question

Ik heb een verkeerde prijs gebruikt voor een camera.

Slide 27 - Open question

Dat werd duidelijk omdat een klant zijn kassabon op de toonbank had laten liggen.

Slide 28 - Open question

De klant had een Fuji camera gekocht en ik heb het prijskaartje van de Canon camera genomen.

Slide 29 - Open question

De Fuji camera is 89 pond duurder.

Slide 30 - Open question

Mag ik een nieuwe rekening sturen met de juiste prijs of heeft u een beter idee?

Slide 31 - Open question

Moet ik de klant bellen en zeggen dat het mij spijt?

Slide 32 - Open question

Kunt u mij zo snel mogelijk bellen?

Slide 33 - Open question

Het spijt me heel erg. (je naam)

Slide 34 - Open question

To: Mr Prescott
From: Emily Wilkins
Date: 1 March 2021
Subject: Wrong price
Mr Prescott, I've made a big mistake. I used the wrong price for a camera. It became clear/obvious because the customer left his receipt on the counter. The customer bought a Fuji camera but I scanned/used the price tag of a Canon camera. The Fuji camera is 89 pounds more expensive. Should I send a new invoice with the right price or do you have a better idea?
Should I call the customer and say that I'm sorry? Can you please call me as soon as possible? I'm really sorry. Emily

Slide 35 - Slide

Let's get down to work!
A2: choose 1-2 exercise from page 240-241
B1: page 274
Upload your assignments in FORMS (het liefst in Word bestand)
Once you are done read the theory about letters of complaint

Slide 36 - Slide