PHONE CALLS

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EngelsMBOStudiejaar 4

This lesson contains 62 slides, with interactive quizzes, text slides and 6 videos.

Items in this lesson

Slide 1 - Slide

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Slide 2 - Slide

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How are you today?
😒🙁😐🙂😃

Slide 3 - Poll

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Slide 4 - Slide

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Why and what...? 
we are going 
to think and talk about 
2 important questions. 

Why do we need to learn English?
What do you need to learn English?

Slide 5 - Slide

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How many years have you had English classes at school?

Slide 6 - Open question

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What is your  best  skill?
LISTENING:    I understand the English I hear.
READING:       I understand the English I read. 
CONVERSATION:    I can have a conversation in English. 
SPEAKING:     I can give a presentation in English. 
WRITING:        I can write a text in English. 

Slide 7 - Slide

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My best skill is...

Slide 8 - Open question

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Example
There is a foreign student in our schoolbuilding.
The student asks you:

What is the easiest way to get to the city centre?

Slide 9 - Slide

That was not an easy question to answer. Because, it depends on how difficult the task is, it depends on the level of difficulty. 
student A's answer

With the bus. 


(This answer is not very helpful. And also it is not correct English, as you may have noticed. )
student B's answer
The easiest way is to go there by bus. If you walk out of this building you will see a bus stop on this side of the road, a little bit to your right. There you should take line ... which will take you to the Grote Markt. That's the city centre.

Slide 10 - Slide

It is easy to see that student B shows a higher level of English than student A. 
How would you grade answer A and B on a scale of 1 - 10?
Let's get back to the 1st question. 

Why do we need to learn English?

Slide 11 - Slide

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Why do we need to learn English?

What do you think?

Take a pen and paper and make a list. 
Why do we need to learn English?

Compare  your own answers to what the students in the next videos are saying. 

Slide 12 - Slide

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Slide 13 - Video

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Slide 14 - Video

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And? ...
Did the students say everything that was on your list?

Did they say something that was not on your list?

Do you have something on your list the students did not say?

Slide 15 - Slide

Did you make a list in Dutch or in English?
Now, back to our 2nd question.
What   do   you   need    to learn    English ?

Now, that is a very difficult question. 
Make a list for yourself.




Slide 16 - Slide

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assignment
In the next video Mr Ducnan will first tell you something about Why we need to learn English. 

Then he will give you a few tips for learning English. 
Write down Mr Duncan's tips and compare them to your own list.

Slide 17 - Slide

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Slide 18 - Video

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Some words from the videos
language - speak - communicate - 
abroad - exchange - important - 
pronunciation - understand - learn - 
it makes sense  - feel free - 
need - to be able to ... 

Slide 19 - Slide

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... and some more ... 
international - companies - business - 
global economy - to employ people - native language - 
difficult - no exception - time - patience - rush 
vocabulary - base - build - practice - confidence
mistakes - try again - attitude - 
progress - no pain no gain - 
join - fun 

Slide 20 - Slide

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What have you learned?
Did you understand everything in the videos?

Have you learned any new words?

What are you going to remember?

Do you know what you want to learn or improve?

Slide 21 - Slide

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What have you learned?
Do you know why you need to learn English 
(understand, speak, write) ? 

Do you have an idea what your level is in listening/reading/conversation/speaking/writing?

Do you know what YOU need to learn English?

Slide 22 - Slide

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Slide 23 - Slide

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Slide 24 - Slide

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What was your conversation about and how did it go?

Slide 25 - Open question

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Formal & informal phone calls

Slide 26 - Mind map

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1

Slide 27 - Video

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1

Slide 28 - Video

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03:43
Is this conversation informal or formal?
A
Formal
B
Informal

Slide 29 - Quiz

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Slide 30 - Slide

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Slide 31 - Video

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Slide 32 - Slide

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Answering the phone in a professional context. The right order. 
Good afternoon,
International Law Firm
This is Simon Jones speaking 
How may I help you?

Slide 33 - Drag question

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Slide 34 - Slide

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01:28
Is this conversation informal or formal?
A
Formal
B
informal

Slide 35 - Quiz

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Slide 36 - Slide

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Slide 37 - Slide

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A formal call to a business 
Student A
Student B 
1 Answer the call 
2 Identify yourself ask for someone  
3 Ask the caller to wait; check if the person is available until a certain time 
4 Say you want to leave a massage; identify yourself and your business; give your massage and ask for confirmation 
5 Ask for repetition of the message 
6 Repeat the message; check the other person has understood 
7 Repeat the information to confirm 
8 Say the information is correct 
9 Say that you will give the person the message 
10 Thank the other person; close the call 
11 Close the call

Slide 38 - Slide

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Slide 39 - Slide

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Slide 40 - Slide

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Do you understand the assignment?
A
Yes
B
No

Slide 41 - Quiz

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Do you know the difference between informal and formal phone calls?
Yes!
No.

Slide 42 - Poll

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Do you know how to start and end a phone call?
Yes!
No.

Slide 43 - Poll

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How did you perform during this class?
A
green
B
yellow
C
red

Slide 44 - Quiz

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How would you rate part 1 of the lesson?
😒🙁😐🙂😃

Slide 45 - Poll

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Part 2 Presentations

Slide 46 - Slide

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Slide 47 - Slide

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Slide 49 - Link

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Spin the wheel - show off!

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Slide 51 - Link

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Slide 52 - Slide

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Part 2 Presentations: Do you think this assignment was useful?
010

Slide 53 - Poll

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Did we meet our goals?
A
Yes!
B
No.

Slide 54 - Quiz

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Tips? Tops?

Slide 55 - Mind map

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Well done!
See you next Wednesday!

Slide 56 - Slide

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Spin the wheel - show off!

Slide 57 - Slide

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Slide 58 - Slide

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Advocatenkantoor
A
Law firm
B
law company
C
advocate office
D
attorney office

Slide 59 - Quiz

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Advocatenkantoor
A
Law firm
B
law company
C
advocate office
D
attorney office

Slide 60 - Quiz

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Welcome

Slide 61 - Slide

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Have you ever had a phone call in English?
Yes
No

Slide 62 - Poll

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