January 2026 Activity One
January 2026 Activity One
Activity One- Outline IT Service Strategy
Items in this lesson
January 2026 Activity One
Activity One- Outline IT Service Strategy
Activity One Breakdown
Produce an outline IT service strategy using the template Outline_Service_Strategy.rtf
for Dog-Eared Delights’ current and future needs.
Your service strategy should:
• identify IT service and/or process requirements for Dog-Eared Delights
• prioritise the IT service and/or process requirements needed for the bookshop,
employees and customers
• justify how you have prioritised the IT service and/or process requirements.
Save your completed service strategy as a PDF in your folder for submission as
activity1strategy_[Registration number #]_[surname]_[first letter of first name]
You are advised to spend 1 hour on this activity.
(Total for Activity 1 = 8 marks)
Identify IT service and/or process requirements for Dog-Eared Delights
Key Requirements
Identify IT Service/Process Requirements: What IT systems, hardware, software, and processes does the company need to operate effectively? Think broadly about all aspects of the business, including operational, administrative, and customer-facing functions.
Prioritise Requirements: Assign a priority level (e.g., High, Medium, Low) to each identified requirement based on its importance to the company, employees, and customers.
Justify Prioritisation: Explain why each IT service or process has been given its specific priority level.
What Hardware would Dog Eared Delights require?
What Software would Dog Eared Delights require?
List all of the software you have said in the template
List all of the hardware/software you have said in the template
Task:
Go back to your activity one- make any changes you think are needed
15
m
00
s
