Unit 203 - WK 9

• Hairdressing
• Higher Education (non-degree)

Do now task.

Complete the handout to recall the differences between: 

Sterilisation

Sanitising

Disinfecting.

Lesson objectives

• Describe the difference between infectious vs non-infectious.
• Be able to list the different types of communication and how these will enable you to carry out a through consultation.
• List all hair and skin tests carried out during the consultation and be aware of the consequences of not carrying these out.
• Explain the difference between sterilising, disinfecting and sanitising. 

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Describe the difference between Infectious vs Non-infectious

How often should tools be sterilised?

1. Only when visibly dirty
2. Once a week
3. Monthly
4. After each client

What is the primary reason for sterilising tools?

1. To reduce tool weight
2. To increase tool lifespan
3. To prevent infection spread
4. To enhance tool appearance

How long should equipment be in Barbicide?

1. 20-30 minutes
2. Minimum of 30 minutes
3. 1-2 minutes
4. Not specified

Barbicide

• Chemical disinfection
• Place the equipment into the barbicide mix for a minimum of 30 minutes.
• Can not be used with wooden equipment. 

Saloncide

• Chemical disinfection
• Sprayed onto equipment and left for 1-2 minutes 
• Will not kill all micro-organisms.

UV light

• Light sanitation 
• Equipment is placed into the UV cabinet for 20-30 minutes, rotated and left for another 20-30 minutes.
• Will not work effectively if equipment is not fully clean before placing it in the auto clave.

Auto clave

• Heat - Sterilisation
• Equipment is placed inside, pressurised steam is used to sterilise equipment.
• Can not be used on wooden equipment.
• Some plastic equipment cannot withstand the heat.

Explain why communication is important and how this can impact your consultation.

Communication

• This is our way of passing on, receiving information and responding to information.
• Good communication skills are an essential skills within the hair and beauty industry. This can make a difference between a poor service and an excellent service.

What impact would poor communication have during your service?

What are the two types of communication?

Which is often more impactful?

1. Tone of voice
2. Written words
3. Lengthy explanations
4. Facial expressions

What is a key aspect of non-verbal communication?

1. Tone of voice
2. Grammar rules
3. Body language
4. Vocabulary size

Which type of communication is used more?

1. Non-verbal communication
2. Verbal communication
3. Tone of voice
4. Written communication

Verbal communcation

We use verbal communication everyday in the hair and beauty industry.
Its not just the words we use which are important, HOW we say them (the tone of voice) is also important.
When speaking with clients we should:

• Speak clearly with a soft tone
  
• Avoid jargon and slang
  
• Speak to the client directly and by their name if possible.
  
• Questioning is a really important part of communication.
  

Verbal communication task

Part 1 - No questions allowed

Part 2 - Questions allowed by person drawing.

What changed when you were allowed to ask questions? How did it affect your understanding and the final drawing?

Describe the difference between open questions and closed questions.

Open questions

You would use open questions during a consultation to identify what the client requirements are.

Open questions usually start with “what” “why” “who” “when” and they require a detailed response. You may also use words like “tell” “explain” “describe”.

Closed questions

Closed questions generally only require a short answer like YES or NO.

You would use them when wanting to confirm something with a client or when you want to end and move a conversation on

List some example questions you might ask your client during the consultation.

Non-verbal commination 

• Body language
• Written communication
• Listening
• Visual aids 

Positive communication 

Negative communication 

Frowning

Keeping your arms and legs uncrossed

Smiling

Maintaining eye contact

Subtly mirroring body language

A firm handshake

Not smiling

Looking around when client is talking

Yawning

Chewing gum

Fidgeting

Shaking your head

Cleaning nails or looking at hands

List all the hair and skin tests covered to date.

Porosity test

Elasticity test

Before all services on dry hair

Before all services on wet hair

Checks the cuticle layer of the hair

Checks the cortex layer of the hair

Should feel smooth and non-porous.

Should stretch about 30% and return to original length

Hair and skin tests

Porosity

Elasticity

Incompatibility

 Skin test

Pre-perm test curl

Curl development test

Colour test

Strand test

Perm skin test

TASK:

You’ve been asked to create a Salon Testing guide for new apprentices.

Your guide must clearly explain each of the 9 hair and skin tests:

You must find out the following:

• Purpose of the test
• When it’s used
• Method (step-by-step)
• Expected result (safe vs unsafe)
• What could happen if not done

Create your guide:

Use colour, drawings, icons, or diagrams.

Keep explanations short but accurate (salon style).

Include a short “Top Tips” or “Common Mistakes” box.

Gallery walk (mini presentations):

Groups display their posters on tables/walls.

Each group has 1–2 minutes to present or peers walk around with sticky notes, writing one thing they learned from each display.

Porosity Test

• When: Before any hair service
• How: On dry hair, take a few stands and slide your fingers up the hair shaft towards the root.
• Why: To test the cuticle layer and identify if the cuticles are smooth or rough.
• Expected outcome: Hair should feel soft and smooth if non-porous.
• Consequences of not carrying this out: Damage to the clients hair might occur and desired outcome might not be achieved.

Elasticity Test

• When: Before any hair service
• How: On wet hair, take a few stands of hair and stretch the hair between your finger and thumb
• Why: To test the internal strength of the cortex
• Expected outcome: Healthy hair will stretch and return to its original shape. Unhealthy hair will not return to its natural shape.
• Consequences of not carrying this out: Damage to the clients hair might occur and desired outcome might not be achieved.

Incompatibility Test

• When: Before any hair service if you suspect metallic salts are present.
• How: Take a small test cutting. Mix 30ml of liquid peroxide with 1ml of perm lotion. Place the test cutting into the solution for up to 30 minutes.
• Why: To check for metallic salts on the hair.
• Expected outcome: If metallic salts are present in the hair the test cutting may change colour, fizz and may give of heat due to a chemical reaction taking place. Hair may deteriorate.
• Consequences of not carrying this out: Possible damage or deterioration of the hair. Chemical service cannot be carried out.
  
• 
  

Skin Test

• When: 24-48 hours before a colour service. Check manufactures instructions.
• How: Follow manufacturers instructions
• Why: To check for allergies to colouring products
• Expected outcome: If the client is allergic to colour the area may be red and inflamed. The area may weep if a severe reaction has taken place.
• Consequences of not carrying this out: No colour service can be carried out if a reaction occurs. A client may end up in anaphylactic shock if the service is carried out

Colour Test

• When: Before a colour service
• How: Apply the chosen colour to a section of the hair. Either a test cutting or on the head.
• Why: To see if the desired colour result can be achieved.
• Expected outcome: The desired result should be achieved, or further development might be required.
• Consequences of not carrying this out: Damage and/or disintegration to clients’ hair could occur. The desired outcome might not be achieved. There is a risk that the client will take legal action.

Strand Test

• When: During the colour service
• How: Wipe off the colour or lightener from a few strands of hair.
• Why: To see if the colour result has been achieved, or if the lightener development is sufficient
• Expected outcome: If permanent colour is developed, then the desired result should be achieved. If the bleach is regularly checked, the level of lift should be achieved without damage to the hair. Further development might be required if the colour result has not been achieved.
• Consequences of not carrying this out: Damage and/or disintegration to clients’ hair could occur if over- developed. The desired outcome might not be achieved if under-developed. There is a risk that the client will take legal action.

Perm skin Test

• When: Before a perm service
• How: Always follow MFIs as these might vary. As a guide you must clean an area in the inner elbow or behind the ear. Then apply the chosen perm product to the area and leave it exposed to dry for 24 hours.
• Why: To test for an allergic reaction or sensitivity to the product
• Expected outcome: A positive reaction is red skin and/or sore areas that might weep and itch. A negative reaction is no change to the skin area.
• Consequences of not carrying this out: Allergic reaction, contact dermatitis or damage to clients’ skin could occur. There is a risk that the client will take legal action.

Pre-perm test curl

• When: Before the perm service
• How: Take a test cutting from your clients hair. Complete a full perm process on this test cutting.
• Why: To identify if the rod size and perm lotion choice is suitable to achieve the desired result.
• Expected outcome: The curl should be suitable and as expected. If too tight, you need a larger rod; if too loose you need a smaller rod; if too dry or frizzy a weaker lotion is required or a pre-perm conditioner should be used.
• Consequences of not carrying this out: Result might be too loose, too tight or the hair condition might be too dry or damaged. There is a risk that the client will take legal action.

Development test curl

• When: During the development of a perm
• How: Unwind a perm roller partially and push the hair back towards the root area. Do this in three to four areas around the head.
• Why: To check if the perm development time has been sufficient
• Expected outcome: A positive result shows an adequate ‘S’ bend in a similar size to the roller. A negative result will be either a weak ‘S’ bend, meaning the development time is insufficient or an over- tight ‘S’ bend meaning the hair is over developed.
• Consequences of not carrying this out: Damage and/or disintegration of clients’ hair or skin could occur if over-developed. The desired outcome might not be achieved if under-developed.

What is a contra-indication?

1. A recommended action for a particular treatment
2. A common side effect of the treatment
3. Something that may limit or effect the service
4. A medical condition that is easily treatable

List the different Contra-Indications that would impact your service.

Contra- Indications

Incompatibility with previous products and services

History of allergic reactions

Adverse hair, skin or scalp

Suspected infections and infestations

Medical advice

Why is it important to consider contra-indications?

1. To provide additional benefits to the service
2. To speed up the process of the service
3. To ensure the safety and effectiveness of the service
4. To increase the cost of the service

Can you list the different Factors that you must identify during your consultation.

Factors 

Hair Growth patterns

Lifestyle

Hair Length

Head and Face shape

Client Requirements 
 

Describe the difference between a Contra-Indication and a Factor

Reflect, Summarise, and Share

Step 1 – Review and Recall

Write down 5 key facts, that you have learned in today’s lesson.

Step 2- Write a short summary using the key facts you recalled in step 1.

Step 3 – Peer Share and Clarify (5 minutes) in pairs or small groups, read through each other’s summaries and discuss any differences.

Step 4- Reflective Sentence Starters (2 minutes)"Today, I learned that…"

"A key point I need to remember is…"

"One question I still have is…"

Remember to use your learning review book to record new key terms you have learnt in todays session. 

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Hair and skin testing Brisk task

 Keywords Task-  Write a paragraph using as many keywords as possible. Remember to check spellings... 

Once completed swap your work with a peer and get them to check if they can add or amend any aspects.

List as many Keywords you can think that relate to ' Contra- Indications '