Level 1 Introduction to Salon Reception Duties
Introduction to Salon Reception Duties
Level 1 • Unit 114 • Orientation
Items in this lesson
Introduction to Salon Reception Duties
Level 1 • Unit 114 • Orientation
Timing: 1 minute.
Welcome learners and explain that this is an orientation to Unit 114- Salon Reception Duties.
What Does the Client Notice Before Anyone Speaks?
Timing: 4 minutes — CONNECT.
Learners write three words independently, then compare with a partner. Which reception experience builds trust?
Draw out first impressions, acknowledgement, posture, presentation and organisation.
Salon Reception
Key duties, presentation and the client journey.
Learning & Assessment
Unit 114 'Salon Reception Duties'; requirements
Digital Resources
Digital handbook and Google classroom
What You Will Understand Today
Timing: 5 minutes — SHARE.
Three concise outcomes and unit overview.
Theory
Training
Formative assessment
Summative assessment
Complete reception duties independently and evidence for your portfolio.
How the Unit Builds
Demonstrate your skills, receive feedback and agree your targets.
Practise your skills with prompts, modelling and tutor coaching on CI Salons reception.
Learn the underpinning knowledge:
Digital Handbook
Google Classroom
Timing: 4 minutes — SHARE
Theory knowledge with the tutor; practical coaching and assessment with the reception assessor.
Explain how knowledge learning supports practical reception performance.
Knowledge Evidence
The digital handbook and Google Classroom resources will support your understanding.
Practical Evidence
Your reception assessor will train and observe:
A positive professional image
Meeting and greeting clients
Accurate appointment recording
Correct messages and communication
Professional behaviour and confidentiality
Unit 114 Assessment
Learn → practise → receive feedback → work independently.
Your tutor will deliver your assignment:
Poster and fact sheet
Label the main features of salon receptions
Factors to consider when agreeing appointments
Systems for recording appointments
Systems for taking payments
The importance of maintaining client confidentiality
Timing: 4 minutes — PRESENT.
Contrast knowledge evidence with practical evidence without teaching every criterion.
Assignment task knowledge and instructions- tutor
Practical evidence requirements- reception assessor.
Role of the Receptionist
Professional Reception Standards
Present a professional image, welcome clients, answer enquiries, manage appointments, record messages and keep reception organised, clean and tidy.
Timing: 4 minutes — PRESENT.
Give a brief overview of typical duties and the professional boundary of the role.
Ask learners for one example of something a receptionist can manage and one thing they should refer.
Personal Hygiene
Clean, fresh and appropriately presented for salon work.
Hair & Presentation
Well-groomed hair, clean nails and professional appearance.
Reception Area
Clean, organised, welcoming and free from hazards.
Professional Image Begins Before You Speak
Timing: 2 minutes — brief overview only.
Link personal presentation and reception-area standards to first impressions.
Welcome
Acknowledge promptly, smile and greet the client professionally.
Listen & Check
Understand the request and use accurate, reliable information.
Record & Confirm
Enter booking or message details immediately, repeat them back and correct errors.
Close Positively
Explain the next step, thank the client and end professionally.
The Client Journey
Timing: 2 minutes — brief overview only.
STOP: Pause before giving an answer.
CHECK: Use reliable salon information.
REFER: Ask the reception assessor, technician or tutor.
RECORD: Write down any message or action required.
If You Are Unsure, Never Guess!
Timing: 2 minutes — brief overview only.
*Hinge question: Is it more professional to guess confidently or to check and refer?
*Expected response: check and refer because this protects the client and salon.
Client Information
Names, contact details, appointments, consultation information and payment details are confidential.
Secure Storage
Store records securely, protect passwords and log off when reception is unattended.
Discretion
Do not discuss client information where others can hear it or share it without permission.
Confidential Means Protected
Timing: 2 minutes — brief overview only.
*Hinge question: Is it more professional to guess confidently or to check and refer?
*Expected response: check and refer because this protects the client and salon.
Find Your Unit 114 Resources
Digital Handbook + Google Classroom
Use the Digital Handbook to explore the receptionist role, practical procedures and assessment guidance.
In Google Classroom, locate and preview Unit 114: knowledge presentation/task and revision resources.
Timing: 8 minutes — APPLY with support.
*Live demonstration: open the Interactive Digital Handbook, then Unit 114 in Google Classroom.
*Learners independently access Google Classroom and locate the Interactive Digital Handbook, Unit 114 knowledge presentation/task and revision resources and show the screen to a partner or tutor.
Two Clients Need You at Once
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Situation: You are speaking on the telephone when another client approaches.
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First: How can you acknowledge the arriving client?
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Next: How will you finish the telephone call professionally?
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Then: What will you say to the waiting client?
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Explain: Why is your response professional?
Client Scenario A
Timing: 3 minutes.
*Pairs prepare a 30-second response.
*Strong response: acknowledge the arriving client non-verbally, complete the call professionally, then apologise for the wait and greet them
A Client Asks Something You Do Not Know
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Situation: A client asks if a treatment is suitable for a particular medical condition.
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Risk: What could happen if you guess?
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First: What should you say to the client?
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Refer: Who is the appropriate person to ask?
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Explain: Why is checking for the correct information the professional response?
Client Scenario B
Timing: 3 minutes.
*Pairs prepare a 30-second response.
*Strong response: explain that you need to check, then refer to the appropriate technician or tutor.
*Praise safe decisions and professional wording.
The Booking Details Are Incomplete
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Situation: You are confirming a booking via email and notice a client has no surname or telephone number recorded.
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Check: Which important information is missing?
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Complete: How will you obtain and record it?
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Confirm: What details should be repeated back?
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Explain: What could happen if the error is ignored?
Client Scenario C
Timing: 3 minutes.
*Pairs prepare a 30-second response.
*Strong response: obtain and record the missing details, check the service/date/time, repeat the booking back and confirm it.
Someone Asks for Client Information
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Situation: A client asks what time their friend is booked in.
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Decision: Can you share the information?
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Wording: How can you refuse politely and firmly?
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Rule: Which professional behaviour applies?
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Explain: Why does client privacy matter?
Client Scenario D
Timing: 3 minutes.
*Pairs prepare a 30-second response.
*Strong response: politely explain that client information cannot be shared.
*Peer check: Was the answer professional, accurate, confidential and safe?
3: Name three receptionist duties.
2: Identify two professional behaviours.
Choose from presentation, accurate, and confidential.
1: State one important rule or question.
Explain why it matters, or something you are still unsure of.
Before you leave
Show that you can locate the Digital Handbook and Google Classroom resources.
3–2–1 Exit Ticket
Recall three duties without using the handbook.
Timing: 10 minutes — RECALL and REVIEW.
* Close resources before learners answer the 3–2–1 prompts from memory.
* Check that each learner can locate the Digital Handbook and Google Classroom.
* Correct misconceptions .
