1.1 Explain the different stages of the passenger journey

• Aviation
• Further Education (Key Stage 5)

Unit 25 

Airport Terminal Operations 

Learning outcomes of the unit 

1.  Understand the passenger journey

2.  Understand how airports maximise passenger flow 

3.  Prepare a plan for a future terminal development

4.  Review a terminal development plan 

Deadline dates

Weekly submissions.  

Official deadlines:

Assignment 1 

Outcome 1 and 2

4.3.26

Assignment 2 

Outcome 3 and 4 

18.3.26

What is the busiest airport in the world?

What airport do you think has won awards for being the world's best?

www.worldairportawards.com

Do you know any airport owners/operators?

Airport owners/operators 

Vinci Airports 

MAG 

Heathrow Airport Holdings 

daa international 

Ferrovial 

Aena

Which airport terminals have you been to?

1.1 

Explain the different stages of the passenger journey

Car park operations 

What types of car parks are usually at airports?

Types....

Drop off / pick up 

Short stay 

Mid term 

Long stay

Owned by airport 

External operators  - Park and Fly, Cosmo etc

Check in 

www.caa.co.uk

CAA - advice on check in and security 

VIP passenger journey 

VIP lounges 

VIP terminal 

sentinel-aviation.com

VIP terminals 

join.prioritypass.com

VIP - lounge pass 

Security checks

Why have security checks changed a lot over the years?

What about changes at UK/Irish airports?

Example from Heathrow 

www.bbc.co.uk

Departures 

Flight Information Display Screens (FID) 

Boarding 

• Boarding, including passengers with reduced mobility (PRMs)

• Special service requests (SSRs)

Ambulift 

• Special service requests (SSRs)

Codes.....

servicehub.amadeus.com

Arrival services

Baggage reclaim

Property irregularity report (PIR) - lost/damaged/pilfered

Border force (Home Office)

Customs (HMRC)

Now complete 1.1 for BHD - 

Training Manual 

- Explain each stage of the journey.

Include images and diagrams at each stage 

References/bibliography 

1.1 - Explain the different stages of the passenger journey.

• Car park operations

• Check-in, including online, manual and self-service kiosk, bag drop,

• VIP passenger journey, eg VIP lounge or VIP terminal

• Security checks

• Boarding, including passengers with reduced mobility (PRMs)

• Special service requests (SSRs)

• Transit/transfers

• Arrival services, eg baggage reclaim, property irregularity report (PIR)/lost/damaged/pilfered, border force.

Remember.....

Training Manual

Flowchart 

Images 

Screen shots 

Explanation of what happens at each stage and your airport described.