PHONE CALLS

Welcome

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Slide 1: Slide
EngelsMBOStudiejaar 4

This lesson contains 37 slides, with interactive quizzes, text slides and 3 videos.

Items in this lesson

Welcome

Slide 1 - Slide

Slide 2 - Slide

How are you today?
😒🙁😐🙂😃

Slide 3 - Poll

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Slide

Slide 7 - Slide

Slide 8 - Slide

Have you ever had a phone call in English?
Yes
No

Slide 9 - Poll

What was your conversation about and how did it go?

Slide 10 - Open question

Formal & informal phone calls

Slide 11 - Mind map

1

Slide 12 - Video

1

Slide 13 - Video

03:43
Is this conversation informal or formal?
A
Formal
B
Informal

Slide 14 - Quiz

Slide 15 - Slide

Slide 16 - Video

Slide 17 - Slide

Answering the phone in a professional context. The right order. 
Good afternoon,
International Law Firm
This is Simon Jones speaking 
How may I help you?

Slide 18 - Drag question

Slide 19 - Slide

01:28
Is this conversation informal or formal?
A
Formal
B
informal

Slide 20 - Quiz

Slide 21 - Slide

Slide 22 - Slide

A formal call to a business 
Student A
Student B 
1 Answer the call 
2 Identify yourself ask for someone  
3 Ask the caller to wait; check if the person is available until a certain time 
4 Say you want to leave a massage; identify yourself and your business; give your massage and ask for confirmation 
5 Ask for repetition of the message 
6 Repeat the message; check the other person has understood 
7 Repeat the information to confirm 
8 Say the information is correct 
9 Say that you will give the person the message 
10 Thank the other person; close the call 
11 Close the call

Slide 23 - Slide

Slide 24 - Slide

Slide 25 - Slide

Do you understand the assignment?
A
Yes
B
No

Slide 26 - Quiz

Do you know the difference between informal and formal phone calls?
Yes!
No.

Slide 27 - Poll

Do you know how to start and end a phone call?
Yes!
No.

Slide 28 - Poll

How would you rate part 1 of the lesson?
😒🙁😐🙂😃

Slide 29 - Poll

Part 2 Presentations

Slide 30 - Slide

Slide 31 - Slide

Slide 32 - Slide

Part 2 Presentations: Do you think this assignment was useful?
010

Slide 33 - Poll

Did we meet our goals?
A
Yes!
B
No.

Slide 34 - Quiz

How did you perform during this class?
A
green
B
yellow
C
red

Slide 35 - Quiz

Tips? Tops?

Slide 36 - Mind map

Well done!
See you next Wednesday!

Slide 37 - Slide