Activity 5

• IT
• Higher Education (non-degree)

Activity 5

IT Service Management Implications Report 

16 Marks 

1 Hour 30 Minutes (Suggested Time) 

Activity Five Overview 

Provided with a template for this

16 Marks 

Suggested Time- 1 Hour 30 Minutes 

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Mark Scheme 

Pearson Feedback

Sections to Complete 

• Implementing your solution and delivering the organisations services and products 
• Managing and supporting employees
• Managing and supporting the organisations customers
• Managing the the organisations IT assets
• Ability to respond to changes in the aims of the organisation, the products and services it provides

Key Tips 

All businesses exist to make money...the impact of any change will come down the ability for a business to make money

Ensure you consider- downtime, training staff, cost, replacing or integrating new IT systems, remote working, IT support in each section

Key Considerations Pt1

Key Considerations Pt2

Any Questions??

Managing and Supporting Users

Managing and Supporting the Organisation's Employees 

How will the changes affect your employees?
Will they be able to do their job better?
Will they need extra help and support?

How will you monitor new equipment?

How will you deal with problems that arise?

How will you make sure that hardware and software is up to date?

Class Task

Complete activity five for Martepool coaches, this is part of the JUNE 2024 paper. 

This is due for the next class (TBC)