Les 5 - How to deal with customers

• Engels
• Praktijkonderwijs
• MBO
• Leerjaar 1

Hindsight

Upload an image or GIF that represents your mood

How to deal with customers/clients

Aims

At the end of today's class you are able to say correctly say no to a customer

How do you normally engage in conversation with customers?

How do you normally say no?

Why is saying 'no' to customers sometimes necessary?

Why saying 'no' is sometimes necessary and how to say it 

~8 minutes

Take notes because I will be asking questions afterward

0

Work!

• In front I need 2 volunteers.
• 1 is going to be the customer, the other is going to be the worker.
• Look at the conversation outline on the board
• Talk!

Your turn

1. Partner up

2. Assign roles (Customer , Employee)

3. Talk using one of the characteristics (from the video)

4. Have the employee tell the customer 'NO!' (don't scream in my class though)

Aims

At the end of today's class you are able to say correctly say no to a customer

How did you like today's class

😒🙁😐🙂😃

Next time

Writing a good introduction