3.1

BUSINESS ENGLISH
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Slide 1: Slide
EngelsMBOStudiejaar 4

This lesson contains 16 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 60 min

Items in this lesson

BUSINESS ENGLISH

Slide 1 - Slide

EXAM

Slide 2 - Slide

PLANNER
3.1 Business vocabulary: Starting and ending a call
3.2 Business vocabulary: Telephone Messages
3.3 Business vocabulary: Writing Emails
3.4 Business vocabulary: Telephone Interruptions
3.5 Business vocabulary: Presentations
3.6 Business vocabulary: Pitching an Idea
3.7 Exam prep
3.8 Exam prep
3.9 Business Exam

Slide 3 - Slide

This week's goal:
This lesson teaches useful expressions for starting and ending a phone call. Through listening and role play, students learn a variety of ways to answer the phone, introduce themselves to the receiver, ask to speak to someone, state the reason for calling and end a phone call.

Slide 4 - Slide

ROLE PLAY
See handout provided

Slide 5 - Slide

Did you ever have to make a phone call for work in English?

Slide 6 - Poll

How would you introduce yourself when you make a phone call? (name + company)

Slide 7 - Open question

YOUR TURN


Download Worksheet
Complete exercises 2 & 3
timer
15:00

Slide 8 - Slide

YOUR TURN


Download Worksheet
Complete exercises 4 in pairs
timer
15:00

Slide 9 - Slide

YOUR TURN


Download Worksheet
Complete exercises 5
timer
5:00

Slide 10 - Slide

YOUR TURN


Download Worksheet
Complete exercises 6 in pairs
timer
5:00

Slide 11 - Slide

How can you politely ask the reason for the call?
A
Why are you calling?
B
Tell me why you're calling.
C
What do you want?
D
May I ask the purpose of your call?

Slide 12 - Quiz

What is a common way to introduce yourself on the phone?
A
Yo, Sarah speaking.
B
Sarah here.
C
Hey, it's me, Sarah.
D
Hello, this is Sarah Smith speaking.

Slide 13 - Quiz

How can you end a phone call politely?
A
I have to go now.
B
Thank you for your time. Goodbye.
C
Alright, bye.
D
See you later.

Slide 14 - Quiz

What is a polite way to ask to speak to someone on the phone?
A
Is Mr. Smith there?
B
I want to talk to Mr. Smith.
C
Get Mr. Smith on the phone.
D
May I speak to Mr. Smith, please?

Slide 15 - Quiz

Did you achieve today's goal?

This lesson teaches useful expressions for starting and ending a phone call. Through listening and role play, you learn a variety of ways to answer the phone, introduce yourselves to the receiver, ask to speak to someone, state the reason for calling and end a phone call.
110

Slide 16 - Poll