English for formal situations

English for formal situations
Formal and polite language elements for speaking


Workshop 2 module 3.
1 / 17
next
Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 17 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 30 min

Items in this lesson

English for formal situations
Formal and polite language elements for speaking


Workshop 2 module 3.

Slide 1 - Slide

Workshop goals
Na deze workshop kun je een beleefd verzoek of aanbod doen in het Engels.
Na deze workshop ken je een aantal basis hulpwerkwoorden en weet je hoe je die moet gebruiken. 

Slide 2 - Slide

Could you please listen :)

Slide 3 - Slide

Can vs. could
Can en could worden gebruikt voor:
- een verzoek, 
- om een vraag te stellen 
- om toestemming te vragen

Can I ask you something - Could I ask you something.
Can is informeel, could is beleefd en formeel.

Slide 4 - Slide

Want vs. would like
Want en would like worden gebruikt aan te geven dat je iets wil.

I want to offer you a good deal.
I would like to offer you a good deal.

Want is informeler en soms zelfs onbeleefd terwijl would like beleefd en vooral minder dwingend is.

Slide 5 - Slide

In a conversation with a customer which sentence would you use?
A
How may I help you?
B
Can I help you?

Slide 6 - Quiz

In a conversation with a customer which sentence would you use?
A
What do you want the product to do?
B
What would you like the product to do?

Slide 7 - Quiz

In a conversation with a customer which sentence would you use?
A
Can you spell that?
B
Could you spell that for me, please?

Slide 8 - Quiz

In a conversation in your future job, which sentence would you use?
A
I would like improve my sales skills
B
I want to get better at sales.

Slide 9 - Quiz

Welke beleefde hulpwerkwoorden stonden er in de vorige vragen?

Slide 10 - Open question

Words to use in questions or offers
Need --> require 
Want --> require
Buy --> purchase 
Give --> offer      
Okay --> acceptable
Help --> assistance

Slide 11 - Slide

Polite or impolite?
I want a new phone, help me.
Polite
Impolite

Slide 12 - Poll

Could you please advise me which tv to choose?
Polite
Impolite

Slide 13 - Poll

May I offer you an extra unit? This increases the discount we could offer.
Polite
Impolite

Slide 14 - Poll

What do you want to get from us?
Polite
Impolite

Slide 15 - Poll

Can I help you?
Give me your money.
What?
What do you want?
Is that it?
Sit down over there.
Couls I help you?
Is that everything you needed?
Please take a seat
Could you repeat that?
What would you like?
Would you like to pay cash or card?

Slide 16 - Drag question

Questions?

Slide 17 - Slide