Writing 1

ENGLISH
Writing Class 1
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EngelsMiddelbare schoolhavoLeerjaar 4

This lesson contains 29 slides, with text slides.

time-iconLesson duration is: 45 min

Items in this lesson

ENGLISH
Writing Class 1

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What do you need?
A sheet of paper

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Today
Class work 
Explanation writing test
Explanation formal letter writing


On your own
Practise the basics of formal letter writing

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Learning Outcome
  • I know what the requirements are for a formal letter
  • I know that this is a separate test for a grade
  • I know this is part of the Cambridge exam 

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Explanation writing test

  • In week 3
  • Formal letter/email writing
  • 40 minutes
  • You will write your letter/email on a  sheet for tests
  • Use of a dictionary (Dutch-English) allowed

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Formal letter/email outline

1. Your own address without your name, with the country

  Marinus Postlaan 1
 8264 PB Kampen
 Netherlands

(in an email, you would end with your contact details. That could be email address and phone number)

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Formal letter/email outline

2. Date of writing
 

 15 December 2020
 December 15, 2020
 December 15th, 2020
 15th December 2020

All options are correct; the first one is the easiest. Remember to write months with capital letters in English!
Please do not write 15/12/2020!

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Formal letter/email outline

3. Subject line
  

 subject: complaint about … / application for …


Do not use capital letters, except when you use names

There is a seperate space for this in your email. During the exam, please do add the subject as mentioned above.

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Formal letter/email outline

4. Salutation


 Dear Mr Jones / Mrs Jones, (if you know who you are writing to)
 Dear Sir/Madam, (if you do not know who you are writing to)

  • Use capital letters
  • Never use a first name.
  • Do not write ‘Mister/Missus’
  • Always end with a comma

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Formal letter/email outline

5. Three paragraphs
   

More information later on. But remember to already think of three paragraphs.

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Formal letter/email outline

6. Final sentence

 " I look forward to hearing from you soon. "


This is a sentence you can almost always use.

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Formal letter/email outline

7. Closure

Dear Mr Jones / Mrs Jones = Yours sincerely
Dear Sir/Madam =  Yours faithfully

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Formal letter/email outline

8. Your signature and full name

  [signature]

 Renske van Dijk, student at RSG Wiringherlant

In an email you would add information about yourself after your name. 
Eg. your title at work, contact details (phone/email/address).

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Formal letter/email outline

9. If necessary: enclosures 

Encl.: CV 
Encl.: receipt 

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Basic rules

Between each new part of your letter you leave a blank line

It is okay to start a letter with “I” in English


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Letter of complaint paragraph contents

Paragraph 1: the reason for writing explained in short (I am writing this letter in relation to the complaint I have about ...) 


Paragraph 2: what you have done so far to solve the problem (I have already talked to the store that sold me the item; however, they could not help me any further. / I have already tried to solve the problem myself with the use of the user's manual.) 


Paragraph 3: your expectations; how they can contact you; your hopes (I would like for you to reimburse the repair costs on my account./ You can email me at ... or call me on ... / I hope to hear from you soon. ) 

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Practise letter/email of complaint
Write a letter of complaint. 
Follow the instructions. 
Make sure you use the outline example as given earlier this class. 

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Assignment 
Situatie 
Je hebt tijdens een bezoek aan Londen een mini-notebook gekocht op 23 juli 2020. Reden: veel goedkoper dan in Nederland. 
Klacht: accu zou volgens de handleiding 6,5 uur moeten werken, maar jouw accu is na 2 uur leeg. Je bent ermee naar een computerzaak geweest; conclusie accu stuk. Bovendien: je hebt in de handleiding gelezen dat er bij de prijs een leren tasje inbegrepen is; zat niet in de doos. 
Je besluit een klachtenbrief/email te schrijven naar:

Morgan Computer, 64 Oxford Street, London WC1A 1AX / customerservice@morgancomputers.co.uk

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Assignment 
Opdracht
Schrijf een klachtenbrief/email en verwerk de volgende gegevens:
  • Vertel wat je wanneer en waar hebt gekocht. (noem winkel, type, prijs)
  • Zeg dat je erg teleurgesteld bent: beschrijf klacht
  • Noem conclusie plaatselijke computerzaak. Als het nodig is, kunnen ze contact opnemen met deze winkel.
  • Zeg dat je in Nederland woont en dus niet even langs kan komen
  • Vraag om nieuwe accu en tasje. Andere mogelijkheden: 1. bedrag van tasje en accu op jouw rekening storten. Geef rekeningnummer. 2. Je stuurt notebook op en je krijgt aankoopbedrag + portokosten terug.
  • Zeg dat je een kopie van de kassabaan hebt bijgesloten.
  • Nog vragen? Ze kunnen je e-mailen op:  jouw emailadres
  • Spreek hoop uit dat klacht wordt opgelost. 

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What to do? 
Write your letter
Hand in at my desk

= Homework for next class if not finished

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End of the class
Today we practised writing a letter of complaint in preparation for the test in week 3 

Next class: review letter of complaint 

Homework: finish letter of complaint 

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