This lesson contains 13 slides, with interactive quizzes and text slides.
Lesson duration is: 60 min
Items in this lesson
OVERBOOKING
Slide 1 - Slide
When is a flight overbooked?
Slide 2 - Mind map
Airlines are risking overbooked flights on purpose.
TRUE
FALSE
Slide 3 - Poll
VOLUNTARY DENIED BOARDING
Use Google to find out what 'Voluntary Denied Boarding' is and what is meant with that.
Slide 4 - Slide
What advantages could there be for a VDL pax?
Slide 5 - Mind map
Who could 'easily' be denied boarding?
A
Pax who are travelling with (small) children
B
Pax who are travelling with/in a group
C
Pax who are travelling alone
D
Business travellers
Slide 6 - Quiz
What happens next?
1.
Pax will check in luggage like usual and luggage will be tagged with a 'SBY label' and pax will receive a SBY ticket without seatnumber.
Slide 7 - Slide
What happens next?
2.
Pax reports at gate desk and gate staff will confirm (after check-in is closed) if pax can board due to no shows or if flight is still overbooked.
Slide 8 - Slide
What happens next?
3.
Either the pax will board the aircraft or the gate agent will assist the pax with rebooking etc.
Slide 9 - Slide
What's the difference between voluntary denied and denied boarding?
Slide 10 - Mind map
(VOLUNTARY) DENIED BOARDING
Pick 2 airlines and find out what their policy is for overbookings.
Slide 11 - Slide
CHECK-IN CONVERSATION
You're on duty at the check-in desk when a pax comes forward who wants to check-in for his flight to FCO. The system tells you that the flight is overbooked.
Write down how the (full) conversation between you and the pax will go according to you.
Slide 12 - Slide
PRACTICE TIME!
Have your conversation with your classmate and see where your conversations differ.