Unit 14 Part A Introduction

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Unit 14 Part A

Student Notes

Part A Release Window:

08/12/26-04/01/27

Overview

• You will be provided with a Pre-Release on the TBC

• You will then be given 3 hours where you can prepare notes to take into the exam with you.

• These notes will be printed and given to the exams officer before your Part B exam – you will be given

your notes on each of the days of your exam.

They will not be able to be edited and will be collected at

the end of each day.

• You can make additional handwritten notes if you feel you need to as you progress through the exam.

• Notes Guidelines

– 2 sides of A4

– Bullet Points only – not paragraphs or full sentences

– No smaller than size 12

– No tables

Notes Content

The following slides will focus on each activity and what you will need to complete

You will be provided with IDEAS of what you may include- you may wish to add more

This will be applicable to any pre release or scenario

Activity One- IT Service Strategy

•Hardware

•Software

•Legislation

•Process and Services that the Organisation needs and that the customer needs

•The priority of the different requirements (perhaps colour code your notes, we can print in colour)

•Points that will help with your rationale – remember needs to link to scenario

•You can be general at this point, but you may want to be specific in your notes as you will need this for Activity 2, and it will save you space.

Activity Two- IT Service Catalogue

List of stakeholders:

•What roles/jobs does each stakeholder need to complete

•What Hardware/Software is required for the stakeholder to complete their job/role

•Need to then describe how the Hardware and Software will be used – this is your justification

–Detailed e.g. specific type of computer

–Needs to be specialised

–Needs to be understood by a non-IT specialist

Activity Two- IT Service Catalogue

•Consider the future developments outlined in the case study as well as security issues.

For your notes you are not going to be able to list ALL the hardware and software. Some are easy to remember e.g. Windows 11 but for the more specialise you will need to outline the description in your notes.

Remember you need to be RESEARCHING the scenario and understanding what is used in REAL LIFE within this area – that is the difference between MB2 and MB3.

Activity Three- IT Service Delivery Solution

A network diagram is required:

•What rooms are required

•What hardware is required in each

•How is everything connected together – think of wired and wireless

•Think of your network equipment

•You should also outline how software comes into the network diagram via annotations

Notes – Different Rooms, Software and Hardware Required in each. What is wired and wireless. Internal and External communications i.e. Internet

Activity Three- IT Service Delivery Solution

An overview of Data and Information is required.

•An idea would be to take each stakeholder and outline how they would be using the hardware and software to communicate data and information throughout the company.

•How would the business work – based on what you have been told.

Notes:

• You should have the stakeholders already from Activity 2

• Who is going to communicate with who.

• Take each stakeholder and think of the data and information they will be received and sending – who from and who too.

Activity Three- IT Service Delivery Solution

Data Flow Diagram

•Think of your Database exam.

•You should show what each of the tables would be and the fields within each.

•Then how are these tables linked together i.e. Primary Keys

Notes:

What tables, outline the PK’s and the Fields. What tables will be directly connected together.

Activity Five- IT Service Management Implications

You have a template for this Activity outlining the areas that need covered.

You need to consider how your proposed solution will impact the scenario.

Remember to focus on how you feel the business will respond to the changes.

Notes – Consider the implications to any business of the new recommendations.

What will the business need to put in place for the solution to be successful:

Training, Permissions for working from home.

Activity Four- Managment Report

Structure

–Introduction

–Hardware - Appropriateness – How are your choices appropriate for the given scenario.

–Software - Appropriateness – How are your choices appropriate for the given scenario.

–Legislation - Appropriateness – How are your choices appropriate for the given scenario.

–Alternatives Introduction

–Hardware – Are there any alternatives that could be considered – why would they or why would they not work.

–Software - Are there any alternatives that could be considered – why would they or why would they not work.

–Legislation - Are there any alternatives that could be considered – why would they or why would they not work.

–Conclusion

How confident would you be creating a Part A?

Task

The last few slides have given you an overview of what should be included in your notes.

I would now like you to make a full set of notes for January 2026 (Dog Eared Delights).

You will also be given Thursdays class to complete this if needed.

You will be using these notes then as we go through the remainder of the activities for this paper.