Turning Complaints into Positivity: Reflecting on Exam Week
Evidence: Reflecting on Exam Week
Learning objective
Lesduur is: 30 minOnderdelen in deze les
Evidence: Reflecting on Exam Week
Learning objective
Learning Objective
Aan het eind van deze les heb ik opmerkingen over de toets en assessmentweek geinventariseerd en afspraken met jullie gemaakt/
What do you already know about handling complaints positively?
Understanding Common Complaints
Identify and list common complaints after exams. Discuss how they make you feel.
Interactive Activity: Complaint Brainstorm
In groups, list complaints on sticky notes. Share with the class.
Analyzing Complaints
Discuss themes from complaints. Identify underlying issues.
From Complaint to Constructive Feedback
Transform complaints into constructive feedback. Use positive language.
Interactive Exercise: Positivity Workshop
Rewrite your complaint into a positive statement. Share with a partner.
Developing Positive Outcomes
Create solutions or strategies to address complaints positively.
Reflection & Closing
Reflect on what you've learned. How can positivity impact your future?
Write down 3 things you learned in this lesson.
Write down 2 things you want to know more about.
Ask 1 question about something you haven't quite understood yet.
