Mastering Etiquette and Communication

• Tourism
• Higher Education (non-degree)
• Foundation Degree

The importance of -  

Attendance

Punctuality

Mastering Etiquette and Communication

Tourism and Events 

Belfast Business School 

Learning Objective

At the end of the lesson, you will understand the importance of etiquette and effective communication.

At the end of the lesson, you will understand the importance of attendance and punctuality.

What do you already know about etiquette?

What do you already know about communication?

Introduction

Etiquette refers to the rules and customs that govern social behavior, while communication involves the exchange of information. Both are essential for building positive relationships.

Benefits of Etiquette

Etiquette fosters respect, enhances professionalism, and promotes harmonious relationships. It reflects your character and values, leaving a lasting impression on others.

Components of Etiquette

Etiquette comprises various components such as politeness, good manners, punctuality, and proper grooming. These elements contribute to a positive and respectful environment.

Why is it important to acknowledge your Tutors and other staff in College?

Importance of Effective Communication

Effective communication enables clear understanding, prevents misunderstandings, and builds trust. It helps convey ideas, resolve conflicts, and establish strong connections with others.

What methods and when should you communicate with your Tutors?

In College, do you always use professional language and avoid bad words?

Yes

No

Mostly

Active Listening

Active listening involves fully engaging with the speaker, demonstrating interest, and providing feedback. It shows respect, promotes understanding, and strengthens relationships.

Research shows the mere presence of a mobile phone reduces your ability in concentrate by 20%. Why do you think this is?

Why should you not listen to music in class?

It is important you listen to the Lecturer when they are speaking. Why?

Will you want the class to listen to you when you are doing Presentations?

Yes - of course

No - I don't mind

Verbal and Nonverbal Communication

Verbal communication involves using words and language, while nonverbal communication includes body language, facial expressions, and gestures. Both are crucial for conveying messages accurately.

Why is your body language so important in class?

Etiquette in Digital Communication

In the digital age, proper etiquette in online communication is vital. It includes using appropriate language, being respectful, and considering the impact of your words.

Do you always add a 'Subject' on an email?

Yes

No

Why is it important to write an explanation when attaching a document to an email?

Summary 

Etiquette and effective communication are essential for establishing positive relationships, fostering respect, and achieving success in personal and professional settings.

Attendance 

100% attendance is expected 

Commitment and enthusiasm - more than just a piece of paper

Registers - how they are marked

EMA/Adult Learning grants 

Punctuality 

Aim to be in College 15 minutes before your class starts.

Aim to be at classroom  at least 5 minutes before class starts.

If you are late - do not go for coffee!

Judge where you go for lunch depending on length of your break.

Plan your transport.  The transport that gets you here just before your class start time will not be early enough in case of delay etc.

Lapsafes 

You must put your laptop back in the locker and insert the charger cable.

References for employment  

Think about these question........

What do you want us to say about you to any future employers of work placement providers?

What do you want to be able to say at Inteviews?