Activity 5
Activity 5
IT Service Management Implications Report
16 Marks
1 Hour 30 Minutes (Suggested Time)
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Activity 5
IT Service Management Implications Report
16 Marks
1 Hour 30 Minutes (Suggested Time)
Activity Five Overview
Provided with a template for this
16 Marks
Suggested Time- 1 Hour 30 Minutes
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Mark Scheme
Pearson Feedback
Sections to Complete
Implementing your solution and delivering the organisations services and products
Managing and supporting employees
Managing and supporting the organisations customers
Managing the the organisations IT assets
Ability to respond to changes in the aims of the organisation, the products and services it provides
Key Tips
All businesses exist to make money...the impact of any change will come down the ability for a business to make money
Ensure you consider- downtime, training staff, cost, replacing or integrating new IT systems, remote working, IT support in each section
Key Considerations PT1
Any Questions??
Managing and Supporting Users
Managing and Supporting the Organisation's Employees
How will the changes affect your employees?
Will they be able to do their job better?
Will they need extra help and support?
How will you monitor new equipment?
How will you deal with problems that arise?
How will you make sure that hardware and software is up to date?
Class Task
Complete activity five for Dog Eared Delights, this is part of the January 2026 paper.
This is due for the next class (TBC)
