Klachtenbrief

• Engels
• Middelbare school
• vmbo b, k
• Leerjaar 2

Writing - Formal

Doelen:

• Ik kan een klachtenbrief herkennen.
• Ik weet welke formele aanhef ik kan gebruiken.
• Ik weet welke formele slotgroet ik kan gebruiken.
• Ik oefen met het schrijven van een Engelse klachtenbrief. 

Why do people write complaint letters?

Have you ever filed a complaint?

How do you greet someone
you DO NOT know in a formal email? (aanhef)

How do you greet someone
you DO NOT know in a formal email? (afsluiting)

Volgorde van een klachtenbrief

From [e-mail]

To [e-mail]

Cc / Bcc

Subject My order

Dear Sir / Madam,

On 5 July I ordered a 3T4 flat screen TV. But, when receiving the TV a week later I noticed the screen was broken. I tried calling customer service a few times but I never managed to get a hold of anyone. I am really disappointed because I was looking forward to getting my new TV for weeks.

Please contact me as soon as possible, by phone or email.

Yours sincerely,

Jake Newton

0254 - 5625 5256

From [e-mail]

To [e-mail] 

Cc / Bcc

Subject My order

Dear Sir / Madam,

On 5 July I ordered a dozen of donuts. But, when receiving the donuts I noticed there was a hole in them. I tried calling customer service a few times but I never managed to get a hold of anyone.

I am really disappointed because I was looking forward to eating whole donuts without holes in them. I would like to get a refund or a giftcard for your store. 

Please contact me as soon as possible, by phone or email.

Yours sincerely,

Archie Andrews

0254 - 5625 5256

onderwerp

van wie?

aan wie?

aanhef

afsluiting + je naam

slotzin

reden van schrijven

Problem or solution 

• Beschrijf wat het probleem is.
• Beschrijf welke oplossing je wilt. 

• Wat kan het probleem zijn als je een klachtenbrief stuurt?
• Wat voor oplossing kun je bedenken?

Solution

I would like an exchange.

I would like a refund.

I would like my money back. 

I would like a repair. 

Match the problem & solution.

a refund

a repair

exchange

You ordered a shirt from H&M. You really like it but it's too small. They still have a larger size but it was on sale and you can't get your money back.

You've had your iPhone for a while but you have AppleCare. You dropped your phone and now it doesn't charge anymore. 

You ordered a mirror online but it was shattered when your received it. You don't want another item! 

Homework: Part D - 16 + 18 

+ Instagram page

The next lessons:

- Talking about what you love, like, hate and prefer...  (Wednesday)

- Writing a complaint letter (Thursday during class).

- Formatief SO zinnetjes klachtenbrief (Thursday).