2AAB1 B1 Hanging on the telephone

• Engels
• MBO
• Studiejaar 2

2AAB1 B1 Hanging on the telephone

Welcome to the lesson

PLAN FOR TODAY:

1. Your holidays

2. Keuzedeel Engels

3. Hanging on the telephone

Lesson until 11:45

How is everyone doing?
Enjoyed your holidays?

Keuzedeel Engels

Additional information 

Questions?

Last time

- we talked about airlines/luchtvaartmaatschappijen

- different levels of customer service/verschillende niveaus van klantenservice

Gesprekken Voeren 

Open your books on page 70

Lead-in 1 page 70

DISCUSSION

email

chatbot

live chat

social media forum

telephone

chatbot and live chat

wat is het verchil?

TODAY

CUSTOMER SERVICE on the phone

KLANTENSERVICE aan de telefoon

Lead-in 1 section 2

a-b

Listening

page 70