2.2 Explain the ways in which airports are designed to influence passenger flow.

• Aviation
• Further Education (Key Stage 5)

2.2 

Explain the ways in which airports are designed to influence passenger flow.

To do - 25.2.26

This morning - research your chosen airport and make notes on word.  

This can be any airport of your choice but must have amazing architecture, maps online etc.  You need to have enough to write about and add to your poster.

This afternoon - complete poster.

Any other work that is outstanding should also be completed.

Two areas to cover.....

To reduce passenger stress 

To maximise terminal income

www.mappedin.com

How do airports try to reduce passenger stress?

What causes people to have stress at airports?

theconversation.com

Read and take notes.  Do you agree?

Strategies to reduce passenger stress

1. Winding queues to make passengers move more quickly

2. Music

3. Wayfinding (for example, airport staff, signage, floor colouring (such as dark grey flooring that have a calming influence), lighting (such as pointing in a certain direction), windows (such as to flood an area with natural light for a calming influence)

4. Artwork (such as images or statues which can have a calming effect and can also be used as easily-identifiable meeting points to reduce stress)

How do airports help passengers find their way around?

To maximise terminal income:

1. Golden hour – first hour of the passenger being in the departure lounge is when a passenger will spend the most money so some airports may place the more expensive shops first

2. Product placement in shops – some airports may display more expensive products on the right hand side due to most passengers pulling luggage with their right hand

3. Flooring – such as dark grey tiles with silver flecks or carpeting to influence passengers to spend more time in a certain area

4. Departure board – some airports may display the departure gate closer to departure time to influence passengers to spend more time in the departure lounge

Retail and dining areas 

Distributing commercial space to ensure retail and dining options throughout the terminal to reduce congestion in specific areas. 

Ideas to base 2.2 on...

Beijing 

Changi 

Denver 

Doha 

Zayed International 

dohahamadairport.com

Art in Doha 

www.archdaily.com