Session 2 115

• newEditor
• Hair and beauty
• Primary Education

Effective communication

Unit 115: Working with others

Slide text

Unit 102: Presenting a professional image

Objectives

• Explain the difference between verbal and non verbal communication

• Give examples of good and bad communication

• Explain how to adapt communication techniques based on different situations

• Describe how good and bad communication makes clients feel

But first... lets recap last weeks session

Why is teamwork important within a salon?

Why teamwork matters

• Keeps the salon running smoothly, especially on busy days

• Ensures clients are happy and safe

• Builds trust and respect among staff

• Reduces stress and mistakes

What can happen if we do not work as a team?

Communication

Is communication really important?

Do you think this was an example of good or bad communication?

1

Good

2

Bad

Who was at fault?

1

Shop keeper

2

Customer

3

Both

How could this situation have been avoided?

What is communication?

What is communication?

Communication is a way of passing on, receiving and responding to information.

Good communication skills are essential in the beauty industry as it can make the difference between a poor treatment and an excellent one.

Poor communication often leads to confusion, misunderstanding and more importantly, mistakes.

There are 2 types of communication we use:

■Verbal

■Non-verbal

What's more important, verbal or non verbal communication?

1

Verbal

2

Non verbal

3

Both equally important

When we communicate, our non verbal communication AND the tone we use has more impact than what we actually say

What is verbal communication?

Verbal communication

Verbal communication is the use of spoken or written words to share information, ideas, or feelings with others.

In a beauty therapy context, verbal communication happens every time you speak or write to a client, colleague, or manager.

Questioning

Questioning is a vital part of communication within a beauty salon.

Can you think why?

In your groups, think of as many reasons why you think questioning is an important communication technique in a beauty salon

2

m

00

s

+30 s

Communication task

What do you think non verbal communication is?

Non verbal communication

the main type of non verbal communication we use in the beauty industry is:

Body language

Body language is a large part of non verbal communication.

You subconsciously pick up on peoples body language which helps you to interpret what they are thinking.

Can you tell how these people are feeling?

Slide text

Body language

FACIAL EXPRESSIONS:

We can easily see whether a person is happy, sad, angry, bored, confused etc just by looking at their facial expressions.

GESTURES:

People will often use hand gestures to show how they are feeling

Body language

MOVEMENTS:

Nodding your head for a yes or no answer, crossed arms and legs, fidgeting

EYE CONTACT:

Staring, looking at someone in the eye, lack of eye contact

POSTURE:

How you hold and present yourself

Good and bad communication

In groups, sort the negative and positive body language and put them together.

5

m

00

s

+30 s

REMEMBER...

If your face naturally looks like this, you will need to work at portraying a happy, positive body language!!!!

The difference a smile can make

Role play

Assignment

Submission date:

Tuesday 21st October