PHONE CALLS

1 / 42
volgende
Slide 1: Tekstslide
EngelsMBOStudiejaar 4

In deze les zitten 42 slides, met interactieve quizzen, tekstslides en 3 videos.

Onderdelen in deze les

Slide 1 - Tekstslide

Welcome

Slide 2 - Tekstslide

How are you today?
😒🙁😐🙂😃

Slide 3 - Poll

Slide 4 - Tekstslide

Slide 5 - Tekstslide

Slide 6 - Tekstslide

Slide 7 - Tekstslide

Advocatenkantoor
A
Law firm
B
law company
C
advocate office
D
attorney office

Slide 8 - Quizvraag

Slide 9 - Tekstslide

Have you ever had a phone call in English?
Yes
No

Slide 10 - Poll

What was your conversation about and how did it go?

Slide 11 - Open vraag

Formal & informal phone calls

Slide 12 - Woordweb

1

Slide 13 - Video

1

Slide 14 - Video

03:43
Is this conversation informal or formal?
A
Formal
B
Informal

Slide 15 - Quizvraag

Slide 16 - Tekstslide

Slide 17 - Video

Slide 18 - Tekstslide

Answering the phone in a professional context. The right order. 
Good afternoon,
International Law Firm
This is Simon Jones speaking 
How may I help you?

Slide 19 - Sleepvraag

Slide 20 - Tekstslide

01:28
Is this conversation informal or formal?
A
Formal
B
informal

Slide 21 - Quizvraag

Slide 22 - Tekstslide

Slide 23 - Tekstslide

A formal call to a business 
Student A
Student B 
1 Answer the call 
2 Identify yourself ask for someone  
3 Ask the caller to wait; check if the person is available until a certain time 
4 Say you want to leave a massage; identify yourself and your business; give your massage and ask for confirmation 
5 Ask for repetition of the message 
6 Repeat the message; check the other person has understood 
7 Repeat the information to confirm 
8 Say the information is correct 
9 Say that you will give the person the message 
10 Thank the other person; close the call 
11 Close the call

Slide 24 - Tekstslide

Slide 25 - Tekstslide

Slide 26 - Tekstslide

Do you understand the assignment?
A
Yes
B
No

Slide 27 - Quizvraag

Do you know the difference between informal and formal phone calls?
Yes!
No.

Slide 28 - Poll

Do you know how to start and end a phone call?
Yes!
No.

Slide 29 - Poll

How would you rate part 1 of the lesson?
😒🙁😐🙂😃

Slide 30 - Poll

Part 2 Presentations

Slide 31 - Tekstslide

Slide 32 - Tekstslide

Slide 33 - Tekstslide

Slide 34 - Link

Spin the wheel - show off!

Slide 35 - Tekstslide

How did you perform during this class?
A
green
B
yellow
C
red

Slide 36 - Quizvraag

Part 2 Presentations: Do you think this assignment was useful?
010

Slide 37 - Poll

Did we meet our goals?
A
Yes!
B
No.

Slide 38 - Quizvraag

Tips? Tops?

Slide 39 - Woordweb

Well done!
See you next Wednesday!

Slide 40 - Tekstslide

Spin the wheel - show off!

Slide 41 - Tekstslide

Advocatenkantoor
A
Law firm
B
law company
C
advocate office
D
attorney office

Slide 42 - Quizvraag