email enquiries

• Engels
• MBO
• Studiejaar 1

How are you doing today?
Did you have a nice
weekend?

PLAN FOR TODAY

- discussion about refunds/returns

- writing a short email

Do you sometimes
return things you buy in shops
or online?

What was the last thing you returned?
Why did you return it?

Do you prefer to exchange
your purchases or get a refund?

In a second...

You're going to read a company's FAQs about orders, discounts and returns

What are FAQs?

Business Partner A2

Open your book on page 22 exercise 2

Exercise 3A and 3B page 22

How should you start an email to a customer? Hi mate... Yo bro...?

Dear Mrs Green [achternaam]

Dear Mr Green

Dear Sir/Madam

What should you write at the end?
The last sentence

Contact us if you have any questions.

Best regards,

Your name and surname

Exercise 6 page 23

upload it in Forms

No uploaded file = absent in Rapid

forms.office.com