10 May 2023

• Engels
• MBO
• Studiejaar 1

10 May 2023

At the end of this lesson you will know the difference between an email and a telephone note.

When you take a telephone message, what do you need to write down?

Recap telephone message

When was the phone call/ what time

Who took the message

Who called

Telephone number (and/or) email address

Company name

Reason for calling

How can you be sure that you have got the correct details?

How to be sure you have the correct details

- Repeat what the caller has said

-  Use the telephone alphabet

-  Speak clearly and slowly

- Take notes

- Ask questions

What kinds of emails are there?

Two kinds of emails

Formal

Informal

What do you need to include in all emails?

All emails contain

- Addressee 

- Subject

- Greeting

- Body of text

- Ending

How do you address someone in a formal email?

Formal email

Dear Mr

Dear Ms

Dear Mrs

Dear Sir / Madam

When do you use Dear Sir / Madam?

1. Formal email - you can add the name
2. Informal email
3. Formal email - you don't know the name
4. Informal email - you don't know the name.

When you know the name of the addressee, how do you start the email?

How to address an email

Dear Sir / Madame                           - Yours faithfully

Dear Mr Smith                                    - Yours sincerely

What do you need to include in the body of the email?

Layout of a formal email

Salution                            Dear ....

Introduction                    I am sending this email because....

body                                    

closing                               Thank you...sum up message....request

signature                           Yours...

                                                Name / company name

Write an email