M1.2 - Departures Check-in 2 - lesson 5- English

Program Theme 3 
(part 2)
  • Learning goals
  • Recap lesson 4
  •  Theme 3: oddsize-, special- and handluggage (3.4/3.5/3.6)
  • Roleplay theme 3 and assignments LVD K2 book
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Slide 1: Tekstslide
LuchtvaartdienstverlenerMBOStudiejaar 1

In deze les zitten 47 slides, met interactieve quizzen, tekstslides en 2 videos.

time-iconLesduur is: 90 min

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Program Theme 3 
(part 2)
  • Learning goals
  • Recap lesson 4
  •  Theme 3: oddsize-, special- and handluggage (3.4/3.5/3.6)
  • Roleplay theme 3 and assignments LVD K2 book

Slide 1 - Tekstslide

Learning goals
  • handle a passenger and their luggage at the full service counter
  • check travel documents and luggage
  • ensure the smooth handling of the baggage process and apply the procedures for baggage handling
  • check-in handbaggage; check-in hold baggage and label for the right destination
  • name 9 different kinds of special baggage 

Slide 2 - Tekstslide

Recap lesson 4:
       
      Checking in baggage at the full service desk and excess baggage

Slide 3 - Tekstslide

(1/12) When you check in baggage it's important you enter the exact weight details in DCS
A
FALSE
B
TRUE

Slide 4 - Quizvraag

(2/12) Why is it so important you enter the exact weight details in DCS?

Slide 5 - Open vraag

(3/12) What is the English name for 'overbagage'?
A
Overluggage
B
Oddsize luggage
C
Excess luggage
D
Overloaded luggage

Slide 6 - Quizvraag

(4/12) You don't have to attach a baggage label to oddsize luggage like a golfbag or a bike
A
TRUE
B
FALSE

Slide 7 - Quizvraag

(5/12) What are the possibilities for a passenger when they have excess baggage?

Slide 8 - Woordweb

(6/12) It's better to pay for hold luggage in advance and not at the airport because:
A
you can't arrange that on the airport anymore
B
it's cheaper

Slide 9 - Quizvraag

(7/12) When a passenger wants to pay cash for his excess luggage he can also do that at the full service desk
A
FALSE
B
TRUE

Slide 10 - Quizvraag

(8/12) What determines the level of the rate for hold baggage and excess baggage?
A
differs per day
B
depends on your destination
C
differs per airline
D
the fuller the flight the more expensive the rate

Slide 11 - Quizvraag

(9/12) When the piece concept applies you can take the amount of pieces in the tkt regardless of weight
A
TRUE
B
NOT TRUE

Slide 12 - Quizvraag

(10/12) When the weight concept applies you may divide the weight over several suitcases
A
TRUE
B
NOT TRUE

Slide 13 - Quizvraag

(11/12) Because of the 'Arbo wet' it's not allowed checking in baggage heavier than .. kg
A
20
B
30
C
23
D
32

Slide 14 - Quizvraag

(12/12) A claimtag contains the exact same information you'll find on a baggagelabel
A
TRUE
B
NOT TRUE

Slide 15 - Quizvraag

SSDOP:
The passenger already has a boarding pass (digital or printed) but also has baggage for check-in.
The passenger goes to the right handling area for the SSDOP of Drop-off desk

Slide 16 - Tekstslide

As a PGSA...
...you are only there to assist when necessary and to see everything goes smoothly.

You direct the passenger to a service desk in case of:
  • oddsize baggage
  • excess baggage
  • when there is no payment found for check-in baggage
  • when the suitcase is already damaged

Slide 17 - Tekstslide

Full service
  • passenger is being checked in at the desk by a  PGSA
  • travel documents are being checked by PGSA, baggage checked in and passenger receives boarding pass

Slide 18 - Tekstslide

Oddsize baggage

Slide 19 - Tekstslide

When a passenger wants to check in oddsize baggage direct him to the fullservice desk:

  • wheelchair
  • sports articles (bike/golfbag/surfboard/skis)
  • weapons en munition
  • fragile baggage 
  • AVIH (animal in kennel)
  • objects that can roll and/or have protruding of loose hanging parts

Slide 20 - Tekstslide

Role PGSA with oddsize baggage:
  • let passenger put oddsize baggage on the belt
  • enter the weight in DCS
  • print label and put on baggage
  • give claimtag to the passenger 
  • direct passenger to the oddsize baggage desk
  • an employee of this desk will make sure the baggage will be transported to the right plane via the baggage department

Slide 21 - Tekstslide

Slide 22 - Video

Assignment:
'Odd size baggage':
LVD K2 book:
read page 214, do assignment 8.08

Slide 23 - Tekstslide

Special baggage

Slide 24 - Tekstslide

Weddingdress
Musical instruments

Slide 25 - Tekstslide

Bikes and tandems
Golf set

Slide 26 - Tekstslide

Skis and snowboards
Surfboards

Slide 27 - Tekstslide

Diving equipment
Fishing equipment

Slide 28 - Tekstslide

PETC
AVIH

Slide 29 - Tekstslide

Weapons for schooting- and huntingsport

Slide 30 - Tekstslide

HOLD- OR HAND BAGGAGE?

Slide 31 - Tekstslide

  • hand baggage -> yes
  • hold baggage  -> yes
  • hand baggage -> yes
  • hold baggage -> yes

Slide 32 - Tekstslide

  • hand bagagge -> no
  • hold bagagge -> yes
  • hand baggage -> no
  • hold baggage -> yes

Slide 33 - Tekstslide

  • hand bagagge -> no
  • hold bagagge -> yes
  • hand bagagge -> no
  • hold bagagge -> yes

Slide 34 - Tekstslide

  • hand baggage -> no
  • hold baggage -> yes
  • hand baggage -> no
  • hold baggage -> yes

Slide 35 - Tekstslide

  • hand baggage -> yes
  • hold baggage -> no
  • hand baggage -> no
  • hold baggage -> yes

Slide 36 - Tekstslide

  • hand baggage -> no
  • hold baggage -> yes 

Slide 37 - Tekstslide

Slide 38 - Video

Hoe zat het ook alweer met de handbagage?
WHAT ABOUT HAND BAGGAGE
(CARRY ON LUGGAGE)?

Slide 39 - Tekstslide

Hand baggage
  • small size bags
  • goes with passenger in cabine

Slide 40 - Tekstslide

Every airline:
  • has it's own rules about  allowed dimensions and weight of hand baggage 
  • when you travel business class you are allowed to take 18 kilo's of hand baggage and in economy class 12 kilo's while Transavia allows 10 kilo

Slide 41 - Tekstslide

Sizewise:
  • in the departure hall you'll find these handy measuring accessories for hand baggage

  • does luggage not fit in sizewize then the passenger goes to the full service desk for check-in

Slide 42 - Tekstslide

IATA free articles:
reading material
babyfood
collapsible wheelchair
buggy (paraplu model)
handbag

Slide 43 - Tekstslide

IATA free articles:
crutches
camera
laptop
blanket
overcoat

Slide 44 - Tekstslide

As a PGSA:
you rate during check-in by weighing and checking measurements whether baggage meets the requirements.
If yes, you put an 'approved cabin baggage label' on

Slide 45 - Tekstslide

Assignments:
LVD K2 book:

'Tarieven voor bijzondere bagage TUI':
Lees blz. 220, maak opdracht 8.11

'Huisdieren bij Transavia':
Lees blz. 224, maak opdracht 8.17

Slide 46 - Tekstslide

Group 2: roleplay 3

Slide 47 - Tekstslide