Letter of complaint part 2

• Engels
• MBO
• Studiejaar 1

Welcome

Letter of complaint

Special rule:

In today's lesson, I do not want to hear any Dutch. 

Only English.

Learning goal

You are able to follow the structure of a formal letter to write a response to a letter of complaint.

Today's agenda

* Check homework

* Continue letter of complaint

Homework check

Correct letter

Structure

* Salutation: Dear...

* Introduction: why are you writing?

* Body:

1. apology

2. situation

3. Why did it happen

* Conclusion: Solution

* Closing

Practice

* Write a response to the letter of complaint on page 270

* When finished, share with a classmate and give feedback

* After that, e-mail your letter and feedback to me and Miss Tahapary

Give feedback on:

* Overall use of language (spelling, professional vocabulary, grammar)

* Correct structure

* Is the compensation appropriate?

Practice

* Write a response to the letter of complaint on page 270

* When finished, share with a classmate and give feedback

* After that, e-mail your letter and feedback to me and Miss Tahapary

You are writing a letter to Christopher Brown. How would you start your letter?

What do you write in your introduction

What do you mention in your body

What would be an appropriate solution to the problem in today's letter of complaint

How would you close the letter if you have used "Dear Sir/Madam," as your salutation?

1. Yours faithfully,
2. Yours sincerely,

Learning goal

You are able to follow the structure of a formal letter to write a response to a letter of complaint.