Jaar 2, periode 1, vakman en ondernemen

Welcome
English lesson 1
1 / 17
volgende
Slide 1: Tekstslide
EngelsMBOStudiejaar 2

In deze les zitten 17 slides, met interactieve quizzen, tekstslides en 1 video.

time-iconLesduur is: 90 min

Onderdelen in deze les

Welcome
English lesson 1

Slide 1 - Tekstslide

Today
Introduction game
Speaking exam
General expectations
Study planner
Computer says no
How to carry out a sales conversation

Slide 2 - Tekstslide

Goal
At the end of the lesson you:
- know at least 4 elements to carry out a sales conversation
- you have made the introduction of the script.

Slide 3 - Tekstslide

Introduction game
  • Name tags
  • Two truths and one lie about yourself
  • Who is familiar with this game?
  • Think about it/write it down (1 minute)
  • In groups of 4 (+/- 4 minutes)
  • Ask some follow-up questions!
  • Discussion in class (+/- 5 minutes)

Slide 4 - Tekstslide

About me
I have been backpacking through Australia
I have two cats
I have been skydiving once

Slide 5 - Tekstslide

Speaking exam
At the end of this term
Being assessed: informal conversations, sales conversation and information exchange. 
+/- week before the exam: preparation time
Not allowed to bring your notes during the exam to stimulate fluency. 

Slide 6 - Tekstslide

General expectations
  • On time, door closed = too late = 30 min absent
  • Laptop needed!! Phones stowed away in bag or pocket. 
  • Addressing/respect
  • Communication 
  • No eating/chewing gum
  • Drinking is only allowed with a cap on a bottle (so no cans)
  • Work ethics
  • Questions?

Slide 7 - Tekstslide

Study planner
In week 9 (7-11 November) deadline Taalblokken > Beroepsgerichte modules > Information Exchange  + recordings.
Up to you to keep track of it. 
Taalblokken overlaps with the exam, so very helpful for vocab!

Slide 8 - Tekstslide

Assignment
Taalblokken: Beroepsgerichte modules: Economie&Administratie: Information Exchange: Examples&Practice 
→ start with the preparation of exercise B on page 2 
→ divide the roles and make a script for a "real” sales conversation based on ex B (no full sentences, just notes)
→ you will record and upload the dialogue next week
→ Show me what you’ve got so far.
→ Need to refresh your memory?
Examples&Practice also have lots of useful phrases.

Slide 9 - Tekstslide

Computer says no
Watch the video
While watching:
Write down what the receptionist did wrong

Slide 10 - Tekstslide

Slide 11 - Video

How do you have a successful sales conversation?

Slide 12 - Woordweb

Introduction
- Introduce yourself and/or your company;
- Greet the caller;
- Answer the caller's question about the time to call;
- Let the caller know you understand what s/he is calling about.
- Ask the caller how you can help.

Slide 13 - Tekstslide

Body
- the adviser checks if they understood the question correctly by recapping it;
- the adviser gives advice and possibly some options to choose from;
- the adviser gives their reasons for the advice;
-the sales assistant tries to overcome the customer's objections;
-the sales assistant tries to persuade the customer to buy the product;
- the customer checks if they understood the advice correctly.

Slide 14 - Tekstslide

Conclusion
- the customer thanks the adviser;
- the adviser thanks the customer for purchasing a product (if that happened)  
- the adviser and customer say goodbye.

Slide 15 - Tekstslide

Get to work
Start with the script (no full sentences)
Next week: Record the sales conversation
Approximately 5 minutes

Useful to do! Information Exchange: examples and practises for handy sentences/phrases. 
Show me what you have got so far at the end of the lesson!


Slide 16 - Tekstslide

Write down 4 elements of a sales conversation

Slide 17 - Open vraag