Periode 5 les 5 Chapter 5.5

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Slide 1: Tekstslide
EngelsMBOStudiejaar 2

In deze les zitten 31 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 90 min

Onderdelen in deze les

Slide 1 - Tekstslide

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What did we do last week ?

Slide 2 - Open vraag

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Learning goals

  • Reading a letter of complaint and writing a reply
  • Using the Past Perfect
  • Translating Lab     instruments

Slide 3 - Tekstslide

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Reading Chapter 5.5 Complaints

Slide 4 - Tekstslide

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Dear Sir/Madam,

On 21 December, I bought an LG rollable OLED for £80 at the SuperTech shop in Reading as a Christmas gift for my brother.

When my brother received his gift, he got really excited and wanted to try it out immediately. After half an hour there was some kind of glitch and the screen stopped working. Since the LG rollable OLED has a two-year guarantee, we went back on 28 December to ask whether it could be repaired or replaced.

Unfortunately, the shop assistant could not do either of those things for we did not have the original packaging. This was probably put in the rubbish with all the Christmas wrapping paper. Luckily the manager was satisfied enough with the original receipt and we got a replacement for the rollable screen. However, this one did not work at all; it did not even start up.

I would highly appreciate a quick resolution to this problem. I have included a copy of my original receipt and a copy of the guarantee.

Yours faithfully,
M. Drake





Slide 5 - Tekstslide

Wat voor een brief is dit?
Hoe zien we dit?
Wat is het probleem?
wat is de opbouw?

Two exercises: "a Letter of Complaint"
1)Start with the small envelope:
Match the sentences you can be find in a letter of complaint.
Check Chapter 5.5 Theory

2)In the large envelope you will find strips of a letter of complaint. 
 Make a correct letter.
timer
20:00
Under the heading theory there are lists of helpful words and sentences that can be used in complaint letters. 
If you are done early you can try the exam and extra exercises. 

Slide 6 - Tekstslide

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Reading Chapter 5.5: Complaints 

Do exercises 1 +2


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20:00
Under the heading theory there are lists of helpful words and sentences that can be used in complaint letters. 
If you are done early you can try the exam and extra exercises. 

Slide 7 - Tekstslide

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What elements should a reply letter have?

Slide 8 - Woordweb

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Structure

  1. Acknowledge frustration
  2. Apologise for inconvenience
  3. Give an explanation
  4. Propose a solution
  5. Ask for a follow-up

Slide 9 - Tekstslide

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Writing a reply to a complaint
Read the letter from Exercise 6. 
You are going to write a reply of at least 200 words and submit 
it in TEAMS.
  1. Acknowledge frustration
  2. Apologise for incovenience
  3. Give an explanation
  4. Propose a solution
  5. Ask for a follow-up
timer
6:00

Slide 10 - Tekstslide

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Past perfect 

Slide 11 - Tekstslide

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Before we sent (2) the email, we had called (1) several times. 

Slide 12 - Tekstslide

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How many actions are there in each sentence?

  • Before we sent the email, we had called several times.
  • They had played football in that field before it started to rain.
  • She had gone to the coffee shop before she came home.
  • He had studied in the library before he came to the class.

Slide 13 - Tekstslide

Go to board to draw the rest. 
How many actions are there in each sentence?

  • Before we sent the email, we had called several times.
  • They had played football in that field before it started to rain.
  • She had gone to the coffee shop before she came home.
  • He had studied in the library before he came to the class.

Slide 14 - Tekstslide

Go to board to draw the rest. 
Before we paid for our dinner, 
she had given us the wrong bill.
2
1

Slide 15 - Sleepvraag

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After I ................ (to speak) to the manager, he ............... (to give) me a complaint form to fill in.
A
has spoken, give
B
spoke, had given
C
speaks, gives
D
had spoken, gave

Slide 16 - Quizvraag

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After I had spoken (1) to the manager, he gave (2) me a complaint form to fill in.

Slide 17 - Tekstslide

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Past perfect
Do exercises 3, 4 and grammar 06
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8:00
If you are done early you can try the Extra Grammar 06 Past perfect exercise.

Slide 18 - Tekstslide

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Slide 19 - Tekstslide

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Beaker
Bekerglas
Pipet
Crucible tongs
Kroestang
Watch glass
Horlogeglas 
Pipet

Slide 20 - Sleepvraag

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Pipet /
Pipet (pipette)
Beaker / Bekerglas
Crucible tongs / Kroestang
Watch glass / Horlogeglas

Slide 21 - Tekstslide

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Porseleinen kroes en deksel
Porcelain crucible and cover
Evaporating dish
Indampschaal
Eyedropper
Oogdruppelaar / pipet
Pipetbulb
Pipetteerballon

Slide 22 - Sleepvraag

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Pipet bulb / Pipetteerballon
Evaporatng dish / Indampschaal
Eyedropper / Oogdruppelaar (pipet)
Porcelain crucible and cover / Porseleinen kroes en deksel

Slide 23 - Tekstslide

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Slide 24 - Tekstslide

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Rewriting Lab safety rules 

Slide 25 - Tekstslide

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What did you learn today?

Slide 26 - Woordweb

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I know when and how to use the past perfect.
I do
I do not

Slide 27 - Poll

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Extra practice 

Slide 28 - Tekstslide

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Did you have enough time to work on the Nu Engels exercises?
Yes I did
No I did not
I had too much time

Slide 29 - Poll

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Slide 30 - Tekstslide

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Planning
Look back
Read and write
Past perfect
Break
Lab instruments
Rewriting

Slide 31 - Tekstslide

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