Lesson 4: verification request + preparation next class

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Slide 1: Tekstslide
EngelsMBOStudiejaar 1

In deze les zitten 13 slides, met interactieve quizzen en tekstslides.

time-iconLesduur is: 60 min

Onderdelen in deze les

Slide 1 - Tekstslide

How was the reply to your e-mails of last week?

Slide 2 - Tekstslide

You should chase after your answers then! 

Slide 3 - Tekstslide

At the end of today's lesson,

You'll be able to write a follow-up/verification email to a client

Slide 4 - Tekstslide

Your client is ignoring your email, what do you do now?

Slide 5 - Open vraag

How to professionally & politely remind someone to hurry the f**k up.
  • Resist the temptation to be passive-aggressive in your opening
  • Example: ''Hope you are well. Perhaps you overlooked my e-mail about ... I sent last week”
  • Instead of: ''I think you forgot to put your glasses on because you haven't seen my last email, dude.''
  • Don't just copy and send the original email again
  • New subject line (it's a new e-mail)
  • Perhaps most important: call to action!

Slide 6 - Tekstslide

Write to your client
What: remind your client about the e-mail of last week.
Tell him to hurry the F*** up, but say it politely.

How: forward your last email and write a new email. 
change the subject line (use the points you've just learned!)
Help: you'll be working with your classmate from last week, so help eachother.
Time: 15 minutes.
Result: you will have learned how to say 'hurry the F up' in polite, professional, business language.
Done: continue to write your manual.

Slide 7 - Tekstslide

Everyone done writing?
The reply from your client:

I'm sorry I wasn't able to answer your email. I've seen your questions and would like to meet in person to go over them. Since it's a project my company is paying for, I would like that the project runs smoothly with quality work delivered.
Let's meet on Wednesday at 10:30 in C239.

Slide 8 - Tekstslide

So next week you'll be meeting your client, what is important to do when meeting a client for the first time?

Slide 9 - Open vraag


You'll be prepared to speak to your client next week

Slide 10 - Tekstslide

The first thing you will notice during rehearsal is that you don’t like some of what you said. This is the primary goal of rehearsing: identifying weak spots so you can change them to something stronger. The more confident you are with the words, the more confident you will be when you repeat them to your client.

  • Practice
  • In pairs, discuss and go over your questions. Your partner will effectively critique your content and your delivery.
  • Time: 10 minutes (5 mins each)
  • Done? Continue to write your manual

Slide 11 - Tekstslide

  1. You'll be able to write a follow-up/verification email to a client
  2. You'll be prepared to speak to your client next week

Slide 12 - Tekstslide

Next week: meeting the client in person!
In the same duo's as last week
Come prepared...

Slide 13 - Tekstslide