G10 Unit 3 Quality

Tuesday, 27th February 2024

Unit 3 
Quality
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Slide 1: Tekstslide
Business StudiesSecondary Education

In deze les zitten 23 slides, met interactieve quizzen en tekstslides.

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Tuesday, 27th February 2024

Unit 3 
Quality

Slide 1 - Tekstslide

Slide 2 - Tekstslide

Slide 3 - Tekstslide

1. To be able to understand the difference between quality and added value.
2. To identify quality assurance methods.  .

Slide 4 - Tekstslide

What is the meaning of "monkey business"?

Slide 5 - Tekstslide

Which business department's responsibility is to check the quality of the products that you buy?
A
marketing department
B
finance department
C
production department
D
human resources department

Slide 6 - Quizvraag

Slide 7 - Tekstslide

Slide 8 - Tekstslide

What do you look for when buying a product?
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Slide 9 - Open vraag

            Unit 3 Operations

Slide 10 - Tekstslide

            Unit 3 Operations

Slide 11 - Tekstslide

            Unit 3 Operations

Slide 12 - Tekstslide

            Unit 3 Operations

product performance and features
brand
customer service
Adding Value
convenience
  • better performing products, e.g. faster
  • extra features
  • the amount of support received upon buying a products e.g. Apple and Dyson
  • products that make our lives easier e.g smartwatch, Alexa
  • exclusive brands
  • good reputation- trust

Slide 13 - Tekstslide

Khawla designed a pen for students which could take pictures and record audio. She made a business out this product. What value has Khawla added to her product?
A
product performance and features
B
customer service
C
brand

Slide 14 - Quizvraag

            Unit 3 Operations - Quality 
 

Slide 15 - Tekstslide

            Unit 3 Operations - Quality Control

Slide 16 - Tekstslide

            Unit 3 Operations - Quality

  • The faults are removed before the customer receives the good
  • Only some employees need training on quality control.
Advantages 
Disadvantages 
  • Increased costs when replacing faulty goods.
  • Higher labour costs as skilled employees have higher salary.

Slide 17 - Tekstslide

            Unit 3 Operations - Quality Assurance

Slide 18 - Tekstslide

            Unit 3 Operations - Quality Assurance
 
  • There are fewer customer complaints.
  • Reduced costs because there are no faulty goods to replace.
Advantages 
Disadvantages 
  • Employees require training to check the products throughout
  • Everyone must follow quality assurance. 
  • It is more expensive than quality control.

Slide 19 - Tekstslide

            Unit 3 Operations - Quality 
 

Slide 20 - Tekstslide

Slide 21 - Tekstslide

Slide 22 - Tekstslide

Slide 23 - Tekstslide