Overbooking

• Luchtvaartdienstverlening
• MBO
• Studiejaar 2

OVERBOOKING

When is a flight
overbooked?

Airlines are risking overbooked flights on purpose.

TRUE

FALSE

VOLUNTARY DENIED BOARDING

Use Google to find out what 'Voluntary Denied Boarding' is and what is meant with that.

What advantages could there be for a VDL pax?

Who could 'easily' be denied boarding?

1. Pax who are travelling with (small) children
2. Pax who are travelling with/in a group
3. Pax who are travelling alone
4. Business travellers

What happens next?

1.

Pax will check in luggage like usual and luggage will be tagged with a 'SBY label' and pax will receive a SBY ticket without seatnumber.

What happens next?

2.

Pax reports at gate desk and gate staff will confirm (after check-in is closed) if pax can board due to no shows or if flight is still overbooked.

What happens next?

3.

Either the pax will board the aircraft or the gate agent will assist the pax with rebooking etc. 

What's the difference between voluntary denied and denied boarding?

(VOLUNTARY) DENIED BOARDING

Pick 2 airlines and find out what their policy is for overbookings.

CHECK-IN CONVERSATION

You're on duty at the check-in desk when a pax comes forward who wants to check-in for his flight to FCO. The system tells you that the flight is overbooked.

Write down how the (full) conversation between you and the pax will go according to you.

PRACTICE TIME!

Have your conversation with your classmate and see where your conversations differ.

 Adjust your conversation if needed.