Customer Service Principles P11

• Hospitality
• Further Education (Key Stage 5)

Principles of Supervising 

Customer Service Performance 

in Hospitality, Leisure, Travel 

and Tourism 

Today's intended learning outcomes: 

1. Be able to define and describe 'Customer Service Standards'.

2. Summarise examples of good practice of 'Customer Service Standards' being used in the hospitality industry.

3. Identify 'Customer Service Standards' that are currently expected in the Linen Lounge Restaurant.

Customer Service Standards