Unit 9

• Engels
• MBO
• Studiejaar 3

Warming-up

Scan the flyer you have received for information and answer the following questions

1. Describe the attraction.

    What can you do there? 

2. Where is it located?

3. How much does it cost for an adult? How much for a 12-years old?

4. Can you enter with a dog?

8. On a scale from 1 to 10, hoe much would you like to visit it?

7. Is it open all year long?

5. What time does it open on Wednesday?

6. What time does it close on Saturday?

Reading skills

Skimmen

Extensive reading

TRADE FAIR

• Which trade fairs do you know?
• Have YOU ever attended a trade fair? Which one(s)?
• What types or products or services were on offer?
• Why do manufacturers exibit their products at a trade fair?

What does a company have to arrange when they participate to a trade fair?

Trade Fair

Listening Ex. 2

Listening Ex. 3

Translate Ex. 4.

Track 36

Track 37

Ex. 4/193

1. Business is going better, I'm happy to say.

2. I'm glad you think so.

3. Thanks, but no thanks.

4. Just wait a moment.

5. What is so special about this thing?

6. I will spare you the rest of the salespitch.

7. Are you from/with Lomax Company?

8. If you just come/walk with me...

9. I am mainly interested in...

10. Please call me Judith.

11. I was wondering if you...

12. I can show you the whole assortment in a minute.

13. Are you looking for something special?

14. Then you are at the right address here.

15. I think it's best to show you our newest model.

Ex. 7/196-197

1. I am sorry Madam, I have to insist on cash payment.

2. I coulnd't find out what's wrong with the scanner.

3. You had to allert the manager right away.

4. You can not use the plastic trays for food supplies.

5. Should J call, tell him he can reach me om my cell phone.

6. Excuse me Madam, can I look in your bag?

7. Shelf-fillers are not allowed to operate the cash-desk.

8. We will have to ask the manufacturer for new folders/flyers.

10. You can't be carefull enough with this kind of dangerous products.

9. The cashiers couldn't remember the dozens of price changes.

11. I needed to hire two new casheirs.

12. We can't possibly guarrantee delivery in two weeks.

13. Do we have to check the stock-room/storage?

14. You can go now, if you want to.

15. I couldn;t understand the foreign client because he spoke very quietly.

KUNNEN = IN STAAT ZIJN

can      ott   I can fix this problem.

could  ovt   Last year, we could   watch the ice-hockey games live.

KUNNEN = MISSCHIEN

may              It may be cold outside.

could/might  You could/might be right.

KUNNEN = MOGEN, TOESTEMMING HEBBEN

can               You can use my pen.

could           Mr Saunders, could I have a word with you?

may             May I interrupt you for a second?

be allowed to     We are not allowed to open the restaurants.

MOETEN

van jezelf -> must     I must get home by 16.30 because                                                I want to go to the gym.

van een andere -> have to   I have to finish this project                                                        by September 30.

advies, dienen te -> should   You should wear a face                                                              mask when it's crowded.

men zegt dat, er wordt gezegd dat

               It is said that the shares will go up again.

LATEN

• laten=toestaan: let   Let me help you.

• laten=toestamming geven: allow  The manager     allowed us to leave earlier today.

• laten=dwingen: make   The boss made me overwork.

• laten=opdracht geven: have  I have had the mechanic check my car last week.

Ex

Ex. 7/196

1. Sorry, Madam, but I must insist on cash payment.

2. I haven't found out yet what's wrong with the scanner.

3. You should have warned the manager directly.

4. You are not allowed to use those green plastic trays for food supplies.

5. Should J call, tell him that he can reach me on my mobile.

6. Excuse me Madam, may I take a look in your bag?

7. The shelf-fillers are not allowed to operate the cash registers.

8. We will have to ask the manufacturer/producer for new folders.

9. The cashiers couldn't remember the dozens of price changes.

10. You can;t be careful enough with this kind of dangerous products.

11. I had to hire two new cashiers.

12. It is impossible to guarantee delivery within two weeks.

13. Do we have to check the warehouse/storage?

14. You may go if you want.

15. I couldn't understand the foreign customer, he spoke rather softly.

Ex. 8/197

1. We had Effing Reizen arrange our trip to St. Paul, Minnesota.

2. I will wrap the china in carton boxes.

3. The manager showed me the latest sales figures.

4. Would you please send the next applicant in?

5. Leave the new cashier alone for a while. It's her first day.

6. We always let Connex design and build our stands.

7. I had the intern enter the sales prices again in the computer.

9. The delivery man dropped three boxes of eggs.

8. We will send for somebody from the security service.

10. Don't keep those two customers wait too long at the check-out.

CV + motivatiebrief

Ex. 14/158

Advice against shoplifting

1. Think about your internship place or the store you work at.
2. Provide advice against shoplifting, by identifying the risks and giving advice for tackling shoplifting.
3. Include the typical words:

shoplifting

security measures

shoplifters

aisle

anti-theft gates

layout of the store

cashier/cash desk

merchandise

TRADE FAIR

Conversation

Prepare one dialogue from Exercise 5/page 194

Ready?

Prepare the telephone conversations of exercise 6/pg 195-196.

Chose a role and prepare your part

Ex. 9 - Vocabulary

 Check +Listening

Check ex. 11/200

Hand in Ex 12 (on paper or email)

Ex. 13/page 201

Ex. 14/page 202

Ex. 15/page 202

Ex. 16/203 - choose 2 of the 3 conversations

Track 37

Track 38

1 lettergreep   cheap - cheaper - cheapest

                           tall    - taller    - tallest

                           

2 lettergrepen   busy - busier - busiest

                              clever - cleverer - cleverest

2 lettergrepen awful - more awful - most awful

                            tired - more tired - most tired

                            famous - more famous - most famous 

3 of meer lettergrepen

                    expensive - more expensive - most expensive

                    complicated - more complicated - most complicated

Ex. 17/204

1. the highest/ largest amount of complaints

2. the most successful entrepreneur/manager of the year

3. the last train from Boston

4. the easiest and safest way of payment

5. the most profitable shop formula

6. a slightly bigger market share

7. the latest copy of our new flyer/leaflet

8. many more regular customers/clients

9. even the most patient salesperson

10. less change than yesterday

11. some of the senior sales assistants

12. the latest fashion from Milan and Paris

13. the most famous department store of New York

14. a much wider assortment

15. the severest winter since 1963

Words page 208

een handelsbeurs bezoeken - attend a trade fair

bestaande en potentiele klanten - existing and potential customers

concurrent - competitor

tentoonstellen - display, expose

producteigenschappen - product features

horeca - catering industry

evenement - event

verkooppraat - sales pitch

het volledige assortiment - entire assortment

exposant - exibitor

modieus - fashionable

modebewust - fashion conscious

moderne en klassieke ontwerpen - modern and classic designs

op bestelling maken - make to measure

vakliteratuur - sales literature

locatie - location

bereikbaarheid - accessibility

parkeerfaciliteiten - parking facilities

vulploegmedewerker - shelf-filler

zich inschrijven op een beurs - register for a trade fair

verkoper - salesman

monster van een product - sample

tentoonstelling - exibition

winkelformule - shop formula

ondernemer - entrepreneur

Test Unit 9

Learn Words page 208

Ex. 4, 7, 8, 14, 17

Test Unit 9 - Monday 6.02

je kent de persoon niet: Dear Madam/ Dear Sir,

je kent de naam (formeel): Dear Mr Baalstra,

                                                   Dear Mrs Brown,

je kent de naam (informeel): Dear Frank,

                                                       Dear Anna,

eind:   Looking forward to hearing from you,

groet:  Kind regards, / Sincerely yours,

Inquiry

• Je wilt deelnemen aan de Winter Fair in Manchester tussen 12- 18 december 2021 en je wilt een stand boeken. 
• Gebruik je eigen naam
• De naam van je bedrijf is jouw achternaam + Ltd.  ( ex.; De Beer Ltd)
• Je hebt 25 m2 nodig, met elektriciteit, twee tafels en 4 stoelen.
• Beschrijf welke producten je gaat exposeren in de stand (eigen keuze)
• Vraag tot hoe laat is de beurs open op 18 december.
• Vraag of je een TV scherm of een computer kunt huren om promotiefilms te kunnen laten zien.
• Zeg dat een snelle reactie zeer gewaardeerd wordt.
• Eindig met groeten en je eigen naam

ADVICE AGAINST SHOPLIFTING

Take into consideration the store you do your internship in.

Write an email to the manager.

Review the ways shoplifting occurs at this moment.

Give advice on how to limit shoplifting in the future.