English speaking

English Speaking 
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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 10 slides, with interactive quizzes and text slides.

time-iconLesson duration is: 60 min

Items in this lesson

English Speaking 

Slide 1 - Slide

Professional telephone calls:

Slide 2 - Slide

Answering the phone:
  • Appropriate Greeting!
  • Your company's name   (your department)
  • Your name
  • How can you help?

Slide 3 - Slide

Answering the phone in a professional context. The right order. 
Good afternoon,
Efteling service desk
This is Melanie speaking
How may I help you?

Slide 4 - Drag question

When you make a call:
  • Appropriate greeting!
  • Your name
  • Your company's name   (your department)
  • The reason why you are calling 
  • What help do you need?

Slide 5 - Slide

"Good afternoon, beauty salon Bliss. Helen speaking, how may I help you?"
This person is:
Making a telephone call
Answering a telephone call

Slide 6 - Quiz

How to ask something politely
Useful vocabulary:
  • Excuse me, ...
  • Could I ... 
  • Would you be so kind, ...
  • May I ask ... 
  • (Do you know more examples?)

Slide 7 - Slide

Tips and tricks:
  • Don't know the right word? describe it (look it up!)
  • Stick to your roles
  • Don't be too hard on yourself
  • You're allowed to make mistakes
  • When the clock is running > Speak English!

Slide 8 - Slide

Time to practice: speaking exercise
  • Team up with a partner

  • Decide who is the company and who is the client
  • Think about what you want to say
  • Remember this is a professional telephone call
  • Play your roles. As if it were in real life
  • Switch roles
  • (You are allowed to make up your own topic and context)

Slide 9 - Slide

Thanks! See you next week!

Slide 10 - Slide