Gesprekken voeren A2, lesson 2- 2023

Gesprekken voeren A2, lesson 2- 2024
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Slide 1: Slide
EngelsMBOStudiejaar 2

This lesson contains 20 slides, with interactive quizzes, text slides and 3 videos.

time-iconLesson duration is: 50 min

Items in this lesson

Gesprekken voeren A2, lesson 2- 2024

Slide 1 - Slide

Welcome, class!

Slide 2 - Slide

Today's plan. 

- Calling and answering the phone in a professional context

Slide 3 - Slide

Slide 4 - Slide

When do you answer the phone in this professional context?
on the first ring
on the second ring
on the third ring

Slide 5 - Quiz

What do you say when you are calling someone after they pick up the phone?
Good morning, this is [name] speaking.
Good morning, you speak with [name].

Slide 6 - Quiz

Should you mention the name of the company you work for?

Slide 7 - Quiz

Slide 8 - Video

Slide 9 - Slide

Professional telephone calls:

Slide 10 - Slide

Slide 11 - Slide

Answering the phone:
  • Appropriate Greeting!
  • Your company's name   (your department)
  • Your name
  • How may/can you help?

Slide 12 - Slide

When you make a call:
  • Appropriate greeting!
  • Your name
  • Your company's name   (your department)
  • The reason why you are calling 
  • What help do you need?

Slide 13 - Slide

How to ask something politely
Useful vocabulary:
  • Excuse me, ...
  • Could I ... 
  • Would you be so kind, ...
  • May I ask ...

Slide 14 - Slide

Slide 15 - Video


You are a trainee at Broadway Lawyers and today you are handling the incoming calls.
The telephone rings ... 

Slide 16 - Slide

How would you answer this call?  
Good afternoon,
Labour Law Corporations
This is ..... speaking
How may I help you?

Slide 17 - Drag question

Homework next time:
Study all the information about telephone etiquette (p.6 -p.11) and do exercise D and practise exercise G1 and G2. ; role A and B.  Please, hand in via teams/opdrachten.

Slide 18 - Slide

Slide 19 - Video

Hoe zeg je dat je mr Steven Gallagher bent en dat je een reservering wilt maken.

Slide 20 - Open question