DM Learning Reflection: Giving & Receiving Feedback

• Leadership
• Higher Education (non-degree)

DM Learning Reflection: 

Giving & Receiving Feedback

• Introduce
• What do we mean by feedback? - it can be formal or informal, positive/ encouraging/ affirming or constructive/ suggesting change
• let's remind ourselves of our conversation with Rachel Warrington 

Why give feedback?

It improves personal or organisational performance

It builds self-understanding and confidence

It strengthens relationship

It is right and important to be honest!

Another reason

This is a poll - what do you think is the most important reason why we give feedback? (if you had to choose one!) 

What makes feedback effective?

What makes feedback effective? Look at your notes from Rachel's session, think of your own experiences giving or receiving feedback, and write your answers on the screen. 

Example 1

"James, when you didn't finish that report by Friday as asked, it meant that I did not have the information I needed in yesterday's meeting. This made it challenging to come to a good decision on this project with the Directors"

Let's look at these two examples of feedback - why are they effective?/ what is good about them? why are they ineffective?/ what are the issues with them? Let's change them! 

Now, bringing our coaching brains in: how would you continue on from each of these pieces of feedback to enable positive action? 

Example 2

"I am really struggling with your attitude, Mel. It is discouraging for others in the team, and you bring the energy down in the room."