Unit 14 Overview & Lesson One

Unit 14 Overview

Exam Dates 

Part A- Pre Release- 

• 3 hours to complete
• Completed in class
• 2 sides of an A4 Page- Font size 12 and bullet points 

Part B Window- 

• 8 Hours 
• 5 Activities 

Part B Guided Hours 

Pearson have outlined a guided amount of time for each task in Part B. This is to keep you on track and considers the number of marks for each section.

Grade Boundaries 

Note: These may change year on year.

Lesson One 

Part A- January 2025 Paper

Scenario: 

Hardware Needed?

Activity One- IT Service Strategy 

Important to consider: 

Hardware

Software

Legislation 

Process and Services that the organisation/customers need

IT Service Strategy Tips 

Prioritize the requirements, colour coding may work well here. We can print your pages in colour. 

Remember to link everything back to your scenario.

You can be general at this point, but it is better to be as specific as possible, you will need this for activity 2 and will also save you space. 

Software Needed?

Activity Two- 

List of stakeholders:

• What roles/jobs does each stakeholder need to complete
  
• What Hardware/Software is required for the stakeholder to complete their job/role
  
• Need to then describe how the Hardware and Software will be used – this is your justification
  
• Detailed e.g. specific type of computer
  
• Needs to be specialised
  
• Needs to be understood by a non-IT specialist
  
• Consider the future developments outlined in the case study as well as security issues.
  
• For your notes you are not going to be able to list ALL the hardware and software. Some are easy to remember e.g. Windows   11 but for the more specialise you will need to outline the description in your notes.
  

Remember you need to be RESEARCHING the scenario and understanding what is used in REAL LIFE within this area – that is the difference between MB2 and MB3.

Activity 3- IT Service Delivery Solution

A network diagram is required:

• What rooms are required
  
• What hardware is required in each
  
• How is everything connected together – think of wired and   wireless
  
• Think of your network equipment
  
• You should also outline how software comes into the network diagram via annotations.

Notes – Different Rooms, Software and Hardware Required in each. What is wired and wireless. Internal and External communications i.e. Internet.

Activity 3- IT Service Delivery Solution

Data Flow Diagram

• Think of your Database exam.
  
• You should show what each of the tables would be and the    fields within each.
  
• Then how are these tables linked together i.e. Primary Keys
  

Notes:

What tables, outline the PK’s and the Fields. What tables will be directly connected together.

Activity 4- Management Report 

Structure:

• Introduction
  
• Hardware - Appropriateness – How are your choices appropriate for the given scenario.
  
• Software - Appropriateness – How are your choices appropriate for the given scenario.
  
• Legislation - Appropriateness – How are your choices appropriate for the given scenario.
  
• Alternatives Introduction
  
• Hardware – Are there any alternatives that could be considered – why would they or why would they not work.
  
• Software - Are there any alternatives that could be considered – why would they or why would they not work.
  
• Legislation - Are there any alternatives that could be considered – why would they or why would they not work.
  
• Conclusion
  

Activity 5- Management Implications

Key Notes:

• You have a template for this Activity outlining the areas that need covered.
• You need to consider how your proposed solution will impact the scenario.
• Remember to focus on how you feel the business will respond to the changes.
• Notes – Consider the implications to any business of the new recommendations.
• What will the business need to put in place for the solution to be successful: Training, Permissions for working from home

Independent Task:

The last few slides have given you an overview of what should be included in your notes. I would now like you to make a full set of notes for June 2024 exam.

You may have already started this but now use the notes to go back through and make sure you have covered all Activities.

You will be using these notes then as we go through the remainder of the activities.

Write down 3 things that you remember from this lesson

Write down 3 things that you remember from this lesson

Write down 3 things that you remember from this lesson

Write down 3 things that you remember from this lesson

Ask 1 question about something that's not clear.