M1.2 - Departures Check-in 2 - les 4 - English

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Programme Theme 3 (part 1)

• goals
• looking back on week 3
• content theme 3 (3.1/3.2/3.3)
• roleplay theme 3 
• assignments 

goals for today

at the end of this lesson, you will be able to:

• handle a passenger and their baggage at the full service counter
• check a passenger's travel documents and baggage
• ensure the smooth handling of the baggage process and apply the procedures for baggage handling

what did we do in week 3:

we learned to recognise different types of passports and other travel documents

(1/12) in what situation does a second passport come in handy?

1. it's always smart to have an extra passport
2. if you travel a lot; passport can be at the embassy for visa
3. if your passport gets lost or stolen
4. second passport is half price

(2/12) Why does a business passport have more pages?

1. so it has more space for stamps/visa
2. it's just more expensive

(3/12) What kind of passport do you need when you travel on behalf of the government?

1. government passport
2. diplomatic passport

(4/12) At the KonMar you can get an emergency passport (if enough time)

1. true
2. false

(5/12) how do you recognise an
alien's or refugees passport?

1. the colour
2. the two stripes in the upper left corner

(6/12) sea men only need their "seaman's book" when they travel.

1. true
2. false

(7/12) What is a laissez-passer?

1. a hand written document to travel to your home country
2. an alien's passport

(8/12) As PGSA you check travel documents for:

1. photo and last name
2. first and last name, photo and expiry date

(9/12) What is a TWOV?

1. free travelling between Schengen countries
2. transfer passengers do not need visa for their transfer airport

(10/12) Name some different types of visa..

(11/12) What is API?

1. additional info on passengers, to be entered at check-in
2. a check-in system
3. system for "Algemene Paspoort Informatie"
4. system for the calculation of excess baggage

(12/12) What do you need to apply before entering the USA?

1. ETA
2. ESTA

Self service

Full service

self service

• passenger checks him/herself in at the  SSCI kiosk
• passenger takes baggage to SSDOP to print baggage claim tag

full service

• passenger is being checked in at the desk by a  PGSA
• travel documents are being checked by PGSA, baggage checked in and passenger receives boarding pass

How to handle baggage

• let the passenger place the baggage on the belt/scale
• enter the weight of the baggage in DCS and print a baggage claim tag
• attach the claim tag to the suitcase

When baggage is different..

• excess baggage (more than allowed)
• odd size baggage (does not fit in system)
• special baggage (wedding dress, dog, cello, weapons, snowboard etc.) 

excess baggage:

• If a passenger has more pieces and/or more kilo's than allowed in the ticket, we speak of "excess baggage"
• the passenger must pay extra for more baggage allowance

how to pay for excess baggage:

• online, when making the reservation (cheapest option!)

• at the airport upon check-in

       - credit card/bank card at full service check-in desk

       - cash at the excess baggage desk

• each airline has it's own rates

Weight concept

• the airline allowes a fixed number of kilos (may be divided among more pieces of baggage)
• information can be found in the ETKT

Piece concept

• the airline allows a fixed number of pieces (with a maximum weight in kilos)
• information in the ETKT 

occupational health and safety act (Arbo wet)

Suitcases may never weigh more than 32 kg to protect the baggage handlers: 

• PGSA
• baggage & platform handlers

Cargo

If a passenger wants to check in a suitcase that is heavier than 32 kg, he must send it as cargo.

Heavy label

• if checked in baggage weighs more than 23 kg, a "heavy" label is needed
• this is a warning for baggage handlers: watch out, this is a heavy one!

Claimtag

• the claimtag is proof  that a passenger checked in this baggage
• a passenger receives this at the check-in and it is very important that he keeps this in a safe place in case of baggage problems

a claimtag contains:

• passenger's name
• flight date
• departure airport
• flight number
• destination
• PNR
• number of checked in pieces and weight

role PGSA excess baggage:

• passenger places baggage on the belt/scale
• indicate that there is excess baggage
• state how much excess baggage there is and what it will cost
• ask the passenger if they want to pay for the excess baggage
• enter the weight of the suitcase in DCSand have the passenger pay the excess amount at the counter (or at check-in desk with card)
• print claim tag and attach it to the suitcase
• give claimtag to the passenger 

Group 1: role play 3

Group 2: selfstudy & assignments

Book LVD K2: 

• read chapter 5.4,  page 138
• make assignment 11 (book 5.14)
• read chapter 8.3,  page 211