M1.2 - Departures Check-in 2 - les 4 - English

Program
 Theme 3 (part 1)
  • goals
  • looking back on week 3
  • content theme 3 (3.1/3.2/3.3)
  • roleplay theme 3 
  • assignments 
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Slide 1: Slide
LuchtvaartdienstverlenerMBOStudiejaar 1

This lesson contains 35 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 90 min

Items in this lesson

Program
 Theme 3 (part 1)
  • goals
  • looking back on week 3
  • content theme 3 (3.1/3.2/3.3)
  • roleplay theme 3 
  • assignments 

Slide 1 - Slide

Goals for today
At the end of this lesson, you will be able to:

  • handle a passenger and their baggage at the full service counter
  • check a passenger's travel documents and baggage
  • ensure the smooth handling of the baggage process and apply the procedures for baggage handling

Slide 2 - Slide

What did we do in week 3:
We learned to recognise different types of passports and other travel documents

Slide 3 - Slide

(1/12) In what situation does a second passport come in handy?
A
it's always smart to have an extra passport
B
if you travel a lot; passport can be at the embassy for visa
C
if your passport gets lost or stolen
D
second passport is half price

Slide 4 - Quiz

(2/12) Why does a business passport have more pages?
A
so it has more space for stamps/visa
B
it's just more expensive

Slide 5 - Quiz

(3/12) What kind of passport do you need when you travel on behalf of the government?
A
government passport
B
diplomatic passport

Slide 6 - Quiz


(4/12) At the KonMar you can get an emergency passport (if enough time)
A
true
B
false

Slide 7 - Quiz

(5/12) How do you recognise an
alien or refugees passport?
A
the colour
B
the two stripes in the upper left corner

Slide 8 - Quiz

(6/12) Seamen only need their "Seaman's book" when they travel.
A
true
B
false

Slide 9 - Quiz

(7/12) What is a laissez-passer?
A
a hand written document to travel to your home country
B
an alien's passport

Slide 10 - Quiz

Name as many types of vsa as you can (8/14)

Slide 11 - Open question

What is a TWOV? (9/14)
A
A visa to travel freely within schengen
B
A visa to travel freely within European Union
C
A visa that gives access to Russia
D
An arrangement between countries for pax transiting at the airport only

Slide 12 - Quiz

What is the name of the visa you need for the USA?
(10/14)
A
ETA
B
ETAS
C
ESTA
D
ETSA

Slide 13 - Quiz

What do you check for a visa?(11/14)

Slide 14 - Open question

What does API mean? (12/14)
A
Authorised Passenger Information
B
Advanced Passenger Information
C
Advanced Personal Information
D
Authorised Passenger Information

Slide 15 - Quiz

For how many entries is this Schengen visa valid? (13/14)

Slide 16 - Open question

Name as many Schengen countries as you can (14/14)

Slide 17 - Open question

Self service
Full service

Slide 18 - Slide

Self service
  • passenger checks him/herself in at the  SSCI kiosk
  • passenger takes baggage to SSDOP to print baggage claim tag

Slide 19 - Slide

Full service
  • passenger is being checked in at the desk by a  PGSA
  • travel documents are being checked by PGSA, baggage checked in and passenger receives boarding pass

Slide 20 - Slide

How to handle baggage
  • let the passenger place the baggage on the belt/scale
  • enter the weight of the baggage in DCS and print a baggage claim tag
  • attach the claim tag to the suitcase

Slide 21 - Slide

Slide 22 - Video

When baggage is different..
  • excess baggage (more than allowed)
  • odd size baggage (does not fit in system)
  • special baggage (wedding dress, dog, cello, weapons, snowboard etc.) 

Slide 23 - Slide

Excess baggage:
  • If a passenger has more pieces and/or more kilo's than allowed in the ticket, we speak of "excess baggage"
  • the passenger must pay extra for more baggage allowance

Slide 24 - Slide

How to pay for excess baggage:
  • online, when making the reservation (cheapest option!)

  • at the airport upon check-in
       - credit card/bank card at full service check-in desk
       - cash at the excess baggage desk

  • each airline has it's own rates

Slide 25 - Slide

Slide 26 - Slide

Weight concept
  • the airline allowes a fixed number of kilos (may be divided among more pieces of baggage)
  • information can be found in the ETKT

Slide 27 - Slide

Piece concept
  • the airline allows a fixed number of pieces (with a maximum weight in kilos)
  • information in the ETKT 

Slide 28 - Slide

Occupational health and safety act (Arbo wet)
Suitcases may never weigh more than 32 kg to protect the baggage handlers: 
  • PGSA
  • baggage & platform handlers

Slide 29 - Slide

Cargo
If a passenger wants to check in a suitcase that is heavier than 32 kg, he must send it as cargo.

Slide 30 - Slide

Heavy label
  • if checked in baggage weighs more than 23 kg, a "heavy" label is needed
  • this is a warning for baggage handlers: watch out, this is a heavy one!

Slide 31 - Slide

Claimtag
  • Proof the passenger checked in bagage

  • A claimtag contains important information:
  1. Name passenger 
  2. PNR
  3. Piece and weight baggage
  4. Route (itinerary)
  5. Barcode

Slide 32 - Slide

Role PGSA excess baggage:
  • passenger places baggage on the belt/scale
  • indicate that there is excess baggage
  • state how much excess baggage there is and what it will cost
  • ask the passenger if they want to pay for the excess baggage
  • enter the weight of the suitcase in DCSand have the passenger pay the excess amount at the counter (or at check-in desk with card)
  • print claim tag and attach it to the suitcase
  • give claimtag to the passenger 

Slide 33 - Slide

Group 1: role play 3

Slide 34 - Slide

Group 2: Selfstudy & Assignments
Book LVD K2

  • read chapter 5.4,  page 138
  • make assignment 11 (book 5.14)
  • read chapter 8.3,  page 211
  • make assignment 12 (book 8.05)


Slide 35 - Slide