M1.2 - Departures Check-in 2 - lesson 5- English

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Program Theme 3 

(part 2)

• Learning goals
• Recap lesson 4
•  Theme 3: oddsize-, special- and handluggage (3.4/3.5/3.6)
• Roleplay theme 3 and assignments LVD K2 book

Learning goals

• handle a passenger and their luggage at the full service counter
• check travel documents and luggage
• ensure the smooth handling of the baggage process and apply the procedures for baggage handling
• check-in handbaggage; check-in hold baggage and label for the right destination
  
• name 9 different kinds of special baggage 

Recap lesson 4:

       

      Checking in baggage at the full service desk and excess baggage

(1/12) When you check in baggage it's important you enter the exact weight details in DCS

1. FALSE
2. TRUE

(2/12) Why is it so important you enter the exact weight details in DCS?

(3/12) What is the English name for 'overbagage'?

1. Overluggage
2. Oddsize luggage
3. Excess luggage
4. Overloaded luggage

(4/12) You don't have to attach a baggage label to oddsize luggage like a golfbag or a bike

1. TRUE
2. FALSE

(5/12) What are the possibilities for a passenger when they have excess baggage?

(6/12) It's better to pay for hold luggage in advance and not at the airport because:

1. you can't arrange that on the airport anymore
2. it's cheaper

(7/12) When a passenger wants to pay cash for his excess luggage he can also do that at the full service desk

1. FALSE
2. TRUE

(8/12) What determines the level of the rate for hold baggage and excess baggage?

1. differs per day
2. depends on your destination
3. differs per airline
4. the fuller the flight the more expensive the rate

(9/12) When the piece concept applies you can take the amount of pieces in the tkt regardless of weight

1. TRUE
2. NOT TRUE

(10/12) When the weight concept applies you may divide the weight over several suitcases

1. TRUE
2. NOT TRUE

(11/12) Because of the 'Arbo wet' it's not allowed checking in baggage heavier than .. kg

1. 20
2. 30
3. 23
4. 32

(12/12) A claimtag contains the exact same information you'll find on a baggagelabel

1. TRUE
2. NOT TRUE

SSDOP:

The passenger already has a boarding pass (digital or printed) but also has baggage for check-in.

The passenger goes to the right handling area for the SSDOP of Drop-off desk

As a PGSA...

...you are only there to assist when necessary and to see everything goes smoothly.

You direct the passenger to a service desk in case of:

• oddsize baggage
• excess baggage
• when there is no payment found for check-in baggage
• when the suitcase is already damaged

Full service

• passenger is being checked in at the desk by a  PGSA
• travel documents are being checked by PGSA, baggage checked in and passenger receives boarding pass

Oddsize baggage

When a passenger wants to check in oddsize baggage direct him to the fullservice desk:

• wheelchair
• sports articles (bike/golfbag/surfboard/skis)
• weapons en munition
• fragile baggage 
• AVIH (animal in kennel)
• objects that can roll and/or have protruding of loose hanging parts

Role PGSA with oddsize baggage:

• let passenger put oddsize baggage on the belt
• enter the weight in DCS
  
• print label and put on baggage
• give claimtag to the passenger 
• direct passenger to the oddsize baggage desk
• an employee of this desk will make sure the baggage will be transported to the right plane via the baggage department

Assignment:

'Odd size baggage':

LVD K2 book:

read page 214, do assignment 8.08

Special baggage

Weddingdress

Musical instruments

Bikes and tandems

Golf set

Skis and snowboards

Surfboards

Diving equipment

Fishing equipment

PETC

AVIH

Weapons for schooting- and huntingsport

HOLD- OR HAND BAGGAGE?

• hand baggage -> yes
• hold baggage  -> yes

• hand baggage -> yes
• hold baggage -> yes

• hand bagagge -> no
• hold bagagge -> yes

• hand baggage -> no
• hold baggage -> yes

• hand bagagge -> no
• hold bagagge -> yes

• hand bagagge -> no
• hold bagagge -> yes

• hand baggage -> no
• hold baggage -> yes

• hand baggage -> no
• hold baggage -> yes

• hand baggage -> yes
• hold baggage -> no

• hand baggage -> no
• hold baggage -> yes

• hand baggage -> no

• hold baggage -> yes 

Hoe zat het ook alweer met de handbagage?

WHAT ABOUT HAND BAGGAGE

(CARRY ON LUGGAGE)?

Hand baggage

• small size bags
• goes with passenger in cabine

Every airline:

• has it's own rules about  allowed dimensions and weight of hand baggage 
• when you travel business class you are allowed to take 18 kilo's of hand baggage and in economy class 12 kilo's while Transavia allows 10 kilo

Sizewise:

• in the departure hall you'll find these handy measuring accessories for hand baggage
  

• does luggage not fit in sizewize then the passenger goes to the full service desk for check-in

IATA free articles:

reading material

babyfood

collapsible wheelchair

buggy (paraplu model)

handbag

IATA free articles:

crutches

camera

laptop

blanket

overcoat

As a PGSA:

you rate during check-in by weighing and checking measurements whether baggage meets the requirements.

If yes, you put an 'approved cabin baggage label' on

Assignments:

LVD K2 book:

'Tarieven voor bijzondere bagage TUI':

Lees blz. 220, maak opdracht 8.11

'Huisdieren bij Transavia':

Lees blz. 224, maak opdracht 8.17

Group 2: roleplay 3