Receiving Customers (Servicemedewerker)

 Engels


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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 12 slides, with interactive quiz, text slides and 1 video.

time-iconLesson duration is: 60 min

Items in this lesson

 Engels


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Slide 1 - Slide

1. Would you allow someone else to treat you in a disrespectul or  bad way?

2. What does (mutual) respect mean to you?

Slide 2 - Slide

Have you ever experienced bad customer service?

Slide 3 - Slide

Goals for today:
1. I can respectfully approach somebody in English.
2. I can use simple English sentences.

Slide 4 - Slide

Today's programme
1. Watching a video about customer service: https://www.youtube.com/watch?v=Zy1h49_L8ME

2. Reading an article and discussion:
  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/

3. Writing an instruction on how to receive a customer 




Slide 5 - Slide

What's going on?
(watch the video on the next page & answer the following questions)
1. What's going on during the 1st part of the video ? How does the employee treat the customer ? What's her facial expression, intonation of her voice etc? 

2. What's going on during the 2nd part of the video? Are there more positive moments compared to part 1?



Slide 6 - Slide

Slide 7 - Video

5 Ways to Properly Greet a Customer
1. Go to: Reading an article and discussion:
  https://www.andrewjensen.net/5-ways-to-properly-greet-a-customer/
2. Read the article
3. Write down 5 pieces of advice from the article you've just read.
4. Discuss with your classmates. Share your ideas. 

Slide 8 - Slide

Ideal customer experience
  • Write a story, in English, on what the ideal customer experience looks like. 
  • You can use real life examples or use your fantasy. 
  • (300 words approx).

Slide 9 - Slide

What have we learned today?

Slide 10 - Open question

Slide 11 - Slide

QUESTIONS?

Slide 12 - Slide