Unit 102 - Task B Lesson 1

• Hairdressing
• Further Education (Key Stage 5)

Due 

24.10.25

What are the 2 ways of cummunicating?

1. Verbal
2. Written
3. Body language
4. Non-verbal

Why are open questions the best technique to use during consultations?

1. They require more than a yes or no answer, meaning more information can be found out
2. They only require a yes or no answer, meaning you can complete your consultation quicker
3. They make the stylist or therapist appear professional
4. They allow your client to ask questions

What is more important, WHAT you say or HOW you say it?

1. What you say
2. How you say it

Good

- Clear 

- Concise

- Active listening 

- Respectful tone 

- Positive 

- Encouraging 

- Adapted to audience 

Bad 

- Vague 

- Unclear 

- Interrupting others 

- Aggressive 

- Disrespectful 

- Negative 

- Talking over people

What is personal hygiene?

Why is personal hygiene important?

Personal hygiene

Showering daily

Brushing your teeth

Fresh underwear everyday

Clean clothes

Deodorant

Fresh breathe 

How would poor personal hygiene make a client feel?

Impact of poor hygiene

Clients will not want you to carry out a service or treatment

Possible cross contamination to clients

Salon you work in could end up with a bad reputation

Clients will not recommend you to their friends or family