Reception Duties

• Hairdressing
• Further Education (Key Stage 5)

Salon Reception Duties

What are some duties a receptionist would carry out?

What do you think the job description would be for a receptionist?

List the advantages and disadvantages of manual appointment system

List the advantages and disadvantages of computerised appointment system

What does Good Client care look like?

Dealing with the public

You will also encounter clients who:

• May be confused
• May be angry
• Clients with different cultures or those whose first language is not English
• A client who wants to complain
• A client with  mobility needs/ disabilities/

What do you need to know to book an appointment

Describe the difference between open and closed questions.

What is a common way to confirm a hair salon appointment?

1. Receiving a confirmation call or email
2. Changing the appointment time without notification
3. Assuming the appointment is confirmed
4. Ignoring the appointment

List the different services offered in the salon

What should salon staff do if a customer's payment is declined?

1. Ask for an alternative payment method
2. Check the card's validity
3. Cancel the appointment
4. Offer the service for free

Why is it important for a salon to have a secure payment system?

1. To protect customer data
2. To advertise new products
3. To prevent fraud
4. To attract more customers

What types of payments are commonly accepted in a salon?

1. Credit/Debit Card
2. Bitcoin
3. Cash
4. Cheque

Gift card

Some clients will have a gift card to pay for their bill. 

If a client is buying a voucher, you must ensure you add the details to the voucher such as:

• Value paid
• Date of purchase / Expiry date
• Sign the voucher
• Record this on the daily takings.

Which payment method uses a digital wallet for transactions?

1. Credit card
2. Cash
3. Mobile payment
4. Wire transfer

Which payment method involves transferring money electronically between bank accounts?

1. Money order
2. Bank transfer
3. Checks
4. Cash

Which payment method allows for direct deductions from a bank account?

1. Cash
2. Debit card
3. Apple Pay
4. Google Pay

How can individuals protect themselves from fraud payments?

1. Use secure passwords
2. Share personal information online
3. Keep financial information public
4. Monitor bank statements

What are the consequences of fraud payments?

1. Legal actions
2. Increased credit score
3. Financial losses
4. Discounts on purchases

What is a common method used in fraud payments?

1. Cash payments
2. Credit card fraud
3. Online shopping
4. Identity theft

What is one of the key requirements of the Trades Description Act for product descriptions?

1. Lengthiness
2. Creativity
3. Subjectivity
4. Accuracy

Which act provides consumers with protection against false or misleading claims?

1. Consumer Protection Act
2. Fair Trading Act
3. Sale of Goods Act
4. Consumer Rights Act

Under the Consumer Protection Act, who is responsible for ensuring the safety of products?

1. Consumers
2. Government
3. Manufacturers
4. Retailers

What is the maximum penalty for a breach of the Trades Description Act?

1. £10,000
2. £20,000
3. £1,000
4. £5,000

Which act covers the requirement for goods to match their description?

1. Trade Standards Act
2. Trades Description Act
3. Consumer Protection Act
4. Sales of Goods Act