Effective Communication in Health Care

• newEditor
• Health & Social Care
• Upper Secondary (Key Stage 4)
• BTEC

What is an example of non-verbal communication?

1

m

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+30 s

A

Phone calls

B

Facial expressions

C

Written notes

D

Body language

What skill is essential for effective communication?

A

Ignoring feedback

B

Multitasking

C

Active listening

Which type of communication is often informal?

A

Formal reports

B

Medical records

C

Verbal communication

What should you avoid in effective communication?

A

Clarity

B

Using jargon

C

Empathy

Which medium is best for sensitive topics?

A

Face-to-face conversation

B

Social media

C

Text messages

Different job roles in Health and Social Care

Role- the patterns of behaviour that are associate with particular position and/or status.

Responsibilities-refer to duties, and requirements of professionals when carry their roles. All professionals have responsibilities to follow policies (e.g. health and safety, equality and diversity) and procedures( guidelines of how to comply with policy).

Future careers include:

Ambulance Care assistant Midwife

Biomedical Scientist Nurse

Care Worker Paramedic

Clinical research officer Occupational Health Worker

Dental Technician Pharmacist

Donor Carer Physiotherapist

Emergency Care Assistant Radiologist

Forensic Scientist Social Worker

Health care assistant

Health protection officer

Health Visitor

Slide heading

Activity: Research appropriate description for each job role outlined in a previous slide, write it down and decorate the "Health and Social Care Jobs" Board.