Mastering Unit 201 Consultation: Engaging Your Clients in Hairdressing

Mastering Unit 201 Consultation: Engaging Your Clients in Hairdressing

Learning Objectives

- Understand the importance of consultation in hairdressing
- Identify the key elements of a successful consultation
- Apply consultation techniques in a practical setting
- Research and present on consultation trends in the hairdressing industry

Introduce the learning objectives and explain how each objective fits into the overall lesson.

What do you already know about consultation in hairdressing?

What is Consultation?

Consultation is a conversation between the hairdresser and the client to discuss the client's hair needs, preferences, and expectations.

Introduce the concept of consultation and explain its purpose in hairdressing.

Key Elements of Consultation

- Building rapport with the client
- Asking open-ended questions
- Active listening
- Recommending suitable hair treatments

Explain the key elements of consultation and how they contribute to a successful consultation.

Interactive Activity: Role-playing Consultation

Pair up with a partner and take turns practicing a consultation. One person will be the hairdresser and the other will be the client.

Divide the class into pairs and explain the instructions for the role-playing activity.

Consultation Techniques

- Analyzing the client's hair type and texture
- Assessing the client's face shape
- Discussing the client's lifestyle and preferences

Introduce various consultation techniques and explain how they can be used to personalize hair treatments for clients.

Research Task: Consultation Trends

Research current consultation trends in the hairdressing industry and prepare a short presentation to share with the class.

Provide instructions for the research task and set a deadline for the presentation.

Interactive Activity: Group Discussion

In small groups, discuss the consultation trends you researched and share your findings with each other.

Divide the class into small groups and provide discussion prompts to guide their conversation.

Common Consultation Mistakes

- Rushing the consultation
- Assuming the client's needs
- Not asking enough questions
- Failing to recommend suitable hair treatments

Highlight common mistakes that hairdressers make during consultations and explain how to avoid them.

Practical Task: Consultation Role-play

In pairs, practice a consultation using the techniques and strategies you've learned. Be sure to incorporate the key elements of consultation.

Explain the instructions for the practical task and provide feedback to each pair after they have completed the role-play.

Effective Consultation

- Builds trust with the client
- Leads to personalized hair treatments
- Increases client satisfaction and loyalty
- Helps the hairdresser to better understand the client's hair needs

Summarize the benefits of effective consultation and how it contributes to a successful hairdressing business.

Quiz

Take a short quiz to test your knowledge on consultation in hairdressing.

Provide instructions for the quiz and review the answers together as a class.

Consultation Best Practices

- Schedule enough time for the consultation
- Use visual aids to communicate with the client
- Follow up with the client after the appointment
- Continuously improve your consultation skills

Provide tips and best practices for conducting effective consultations.

Interactive Activity: Case Studies

In small groups, review case studies of difficult consultation scenarios and brainstorm ways to handle them.

Divide the class into small groups and provide case studies for them to discuss.

Conclusion

Recap the key concepts and strategies covered in the lesson and encourage students to continue practicing their consultation skills.

Conclude the lesson and provide any final instructions or reminders.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.