LO1 Evaluate the customer service provided by travel and tourism organisations

• newEditor
• Travel and tourims
• Higher Education (non-degree)

LO1 Evaluate the customer service provided by travel and tourism organisations

Intent

Today we will be looking at completing the assignment that is due 8th October 2024.

• Flow chart

  
  

• Mystery shop exercise

  
  

• Mystery shop report

  
  

• Bibliography

Flow Chart

Have you completed this?

The learner must produce a flow chart, of the stages involved in the customer service journey and suggest ways of evaluating customer service.

Mystery shop

Have you completed this?

2 x Shops

Consider:

•     ease of booking or purchasing

•     welcome

•     meet and greet

•     the appearance

•     first impressions

•     amenities

•     the service provided.

Mystery shop Report

Have you completed this?

2 x Shops

The learner should produce a report summarising their experience and comparing it to current industry standards.

Bibliography