Asking for help!

• Engels
• MBO
• Studiejaar 1-4

Asking for help!

• Mind-map questions.
• Writing preparation.
• Role-playing.
• Time to act out!
• Wrap up & the end.

When do you ask for help at your internship?

You don’t understand your task at work. What questions do/can you ask?

Writing preparation:

• Work in pairs. 
• Complete the dialogue.
• Use polite language and question words.
• Then practice reading it aloud.

Question words: what / where / how / who / when

Role-playing: 

1. Cash Register

You are new and don’t know how to use the cash register.

Ask your colleague for help.

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2. Return Problem

A customer wants to return a product.

You are not sure what to do. Ask a colleague for help.

Role-playing:

3. Product Location

You can’t find a product in the store.

Ask your colleague where it is.

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4. Wrong Price

The price on the shelf is

different from the price at the register.

Ask your supervisor what to do.

Role-playing:

5. Filling in a Form

You need to fill in a return or complaint form, but you don’t understand all parts.

Ask for help.

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6. Angry Customer

A customer is upset and speaking fast.

Ask a colleague how to handle the situation.

Role-playing:

7. Opening & Closing Tasks

You don’t know what tasks you 

must do when opening & closing the store.

Ask for help.

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8. Online Order Pickup

A customer comes for

 Click & Collect, but you don’t know the procedure.

Ask a colleague for help.

Time to act out!!! :)

Wrap up & the end of lesson.