1BA2 26 januari

• Engels
• MBO
• Studiejaar 1

Welcome to the lesson 1FM1 

PLAN FOR TODAY:

- customer satisfaction (kahoot)

- customer satisfaction survey in Forms

- reading

PLAN FOR SPECIAL STUDENTS:

write a review about your favourite series/movie

How is everyone doing?
Project assignment
submitted and accepted?

Last time 

we learnt some new words related to Customer Service

so it's time for a  kahoot quizz

Opdracht        2/213   8/215   12/217      13/217

We talk a lot about customer satisfaction

How can we know that our customers are happy with our products/services?

How can you know that
your customers are
happy with your
service/product?

CUSTOMER SATISFACTION SURVEYS

Do you ever fill in
customer satisfaction
surveys?

Deltion student satisfaction survey

Anonymous so you can be honest. I won't be able to see who wrote what

forms.office.com

READING TIME 

STUDIEMETER

niveau - unit 3 - 

leestraining/reading training

Do you know what to do now?

1. yes
2. no