M1 - Lesson 2
Business Communication
Lesson 2
Onderdelen in deze les
Business Communication
Lesson 2
The Monkey Selfie
Who owns the picture?
the owner of the camera
the monkey
nobody
Today
Warm-up
Review mail
Activate book
Six traits of effective communication
Spot the traits
Self written - AI comparison
Grab your written email from last lesson
Now, use your AI of choice to prompt it to write the email for you.
Compare the two:
where does it differ the most?
what was easiest for you to write (and what was the hardest)?
which version do you prefer?
5
minute
00
second
Share and compare
In pairs:
Share one version without telling if it's AI or not
Can you tell? If so, what gives it away?
2
minute
00
second
Signs of AI?
AI vocabulary words (align, emphasise, robust, etc)
Em-dash (—)
Rule of threes (it's A, B and C.) --> note, often unnatural order
It's not X, it's Y
Bullet points
Takeaway
Personal or not?
Your unique voice
eBook activation
Go to Magister
Follow the instructions
Fill in your code
Is it working? Excellent! Read the introduction of Chapter 1
Why communication matters
operations
day-to-day work
intelligence
information flow
relationships
stakeholders, clients and colleagues
For companies
New tech = digital communication, often in writing
For you
Six traits of effective communication
Check your mail
Compare the six with your mail. Does it do well on each of these?
Spot the problem
In pairs, score the memo on the six traits. Which are present? If present, note where/how, if missing, suggest a fix.
AI proposed fix
Answers
AI proposed fix
Hi team,
Quick update: before we can lock in the go-to-market date, other departments need to sign off on our Q3 deliverables plan. Please check your tasks against the updated process from the PMO by Friday — if we miss this, it could affect our KPI numbers this quarter.
Let me know if anything's unclear, or if you're free to talk this week.
Next class
Read chapter 1.1
AI or not?
Do the quiz:
