English speaking

• Engels
• MBO
• Studiejaar 2

Speaking test

Conversation

Professional telephone calls:

Answering the phone:

• Appropriate Greeting!
• Your company's name   (your department)
• Your name
• How can you help?

Answering the phone in a professional context. The right order. 

Good afternoon,

Efteling service desk

Melanie speaking

How may I help you?

When you make a call:

• Appropriate greeting!
• Your company's name   (your department)
• 
  
• The reason why you are calling 
  
• What help do you need?

"Good afternoon, beauty salon Bliss. Helen speaking, how may I help you?"
This person is:

1. Making a telephone call
2. Answering a telephone call

How to ask something politely

Useful vocabulary:

• Excuse me, ...
• Could I ... 
• Would you be so kind, ...
• May I ask ... 
• (Do you know more examples?)

Tips and tricks:

• Don't know the right word? describe it (look it up!)
• Stick to your roles
• Don't be too hard on yourself
• You're allowed to make mistakes
• When the clock is running > Speak English!

Time to practice: conversations exercise

• Team up with a partner


• Decide who is the company and who is the client
• Think about what you want to say
• Remember this is a professional telephone call
• Play your roles. As if it were in real life
  
• Switch roles
• (You are allowed to make up your own topic and context)

Oefenen

- Kies een rol (10 minuten oefenen)

- Ruil de rollen om (10 minuten)

Thanks! See you next week!